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"I rarely leave negative reviews, but unfortunately our experience at the 5-star Valia Hotel Bangkok was extremely disappointing. During our 2-week stay in Thailand, we stayed in several 4- and 5-star hotels, all with excellent service and amazing breakfast experiences. However, this hotel was by far the worst experience we had. The breakfast was honestly terrible. The hotel should seriously reconsider both the breakfast chef and part of the rude staff. Serving simple bouillon and calling it “Japanese soup” is just lazy and unacceptable for a 5-star hotel. Food in the open kitchen area was carelessly thrown onto the serving platform, which looked very unprofessional and unhygienic. The tea was already pre-made and left in large jugs, clearly to save on tea bags. This is not acceptable for a luxury hotel. The pancakes had the texture of gummy bears, and the chocolate spread was so hard that the spoon was almost stuck inside like cement.I have never experienced such poor breakfast quality in a 5-star hotel before. To make matters worse, upon arrival we found blood stains on the bed sheets and red lipstick marks in the bathroom and bathtub. That should never happen in a hotel of this standard. Very disappointing experience overall."

"Great location attached to the mall with lots of food and shopping"

"Nice hotel need renovation. "

"Very nice hotel, very close to the airport, with a great 24 hour shuttle service. If you want to go with train to Bangkok city center, the train station is a short walk away. The staff is very helpful, and we highly recommend staying here!"

"Amazing"

"Breakfast was repetitive"

"We had a pool-facing room. (1) The constant disrespect of other hotel guests sitting on our bedroom steps into the pool, & being intimate with one another, was very annoying. Hotel guests should not be allowed to sit on any steps which is not outside their own bedrooms. (2) Patrons having very loud get-togethers outside their bedrooms by the poolside should not be allowed. This is totally disrespectful towards other hotel guests. (3) The private playing of excessively loud music by hotel guests in the pool area should not be allowed. Hotel guests pay top dollars for their hotel stay, & the decibel level of private music needs to be controlled. All the above put a damper on our stay!"

"Unbelievable "

"Wonderful staff. Very helpful and friendly!"