Thompson Okanagan Castle Hotels

"Very clean room, great friendly staff. The breakfast was your typical hotel breakfast. "

"Well first the positives: the staff were pleasant and check in/out process was easy. Lots of parking. Great location. The room was very reasonably priced comparatively. The rest: the room really had an odor! The sheets were clean but ill fitting. Our room had a kitchen that we paid a bit more for but there was only a tiny saucepan and some frying pans- nothing to use for the oven as the pots/pans had plastic handles. We used the pot as a kettle. The toaster barely worked. There was a beat up microwave that we didn’t use. There were no dish cloths/towels but staff supplied a ripped up cloth and towel when we asked. They also do not do facecloths but were great when we asked for extra hand towels. We didn’t try the pool so can’t review that. I have to say that I knew a bit what I was getting into but wasn’t expecting the kitchen and room to be quite so run down. Maybe it’s just the kitchen suites ? All in all our family of 4 stayed 5 nights and it wasn’t terrible mostly because of the location, pleasant staff, and clean and comfortable beds. "

"Everything was good "

" Reafast was great. Staff were happy and friendly. Parking is ok"

"Good"

"Excellent service. Clean facilities They were very helpful when early check in was requested. Their grab and go bags are fantastic with the basics to get you through a snack/meal. "

"The lobby area and hallways were in great condition. The staff were present at the front desk. The restaurant options on site are great. Our room definitely needed a renovation, The bathtub and toilet were in poor condition (grout, porcelain, etc) Towels by the pool were non-existant and when asked they did not bring any out for 45 minutes. "

"The property was very clean and the staff very friendly. It is an older property but they have done a lot of work to keep it clean and well looked after. The gym and pool were great. "

"Awsome"