“Lovely location and tranquil setting. However our stay did not include breakfast and at £13 each we gave it a miss. Plenty of parking outside, although there were very few staff around, we had to call the hotel to get someone at reception.”
“Amazing night, we will be going back next week, the receptionist/bar lady/waitress was amazing! She literally ran the place during our stay! I’m so annoyed I can’t remember her name! The pool was a fab touch have a little one! X”
“The hotel is part of a historic inn which was very atmospheric. We stayed in a family room for 3 people and the room was warm and cosy and welcoming as we arrived just before 9pm and it was a bit chilly in the countryside. Breakfast was excellent and in a nice dining room in a genuine rural setting. Service was friendly & excellent.”
“Very friendly staff welcomed us with cookies at check-in, great dinner on site in the restaurant and a comfortable night’s sleep. Convenient location and heaps of parking.”
“During our stay there was a wedding party and the hotel was fully booked. There appeared to be staff shortages/new staff! This meant things took a little longer or needed a bit of extra staff training/help. Unfortunately there was also a wine shortage after several very busy events over the last 2 weeks!
However we are patient people and ALL available staff were hardworking and friendly. Special mention to Ceran, Reese, Kyle, and sorry forgot name of the welding apprentice in the bar team. ……
“Had a great stay, had a lovely welcome, really comfy bed in a lovely cottage suite (room 11). Had everything you could need for a self catering stay. Breakfast was delicious with lots of choice. Car parking included was a bonus. Would highly recommend with only a 10 minute walk into the centre of Bury St Edmunds. Would definitely stay again”
“I have stayed in the hotel for several time and always enjoy it. A great hotel if you want to visit the city. I never try to dinner but the breakfast is superb. Also a nice bar which provides great selection of drinks”
“Check-in and out were quick and friendly. The staff were busy but always pleasant and willing to help.
My dinner was OK and breakfast excellent.
The room was clean, my mattress a little lumpy and a fan would have been useful during the unusual heat wave.
Overall I would definitely recommend the White Horse to any visitor.”