Eterna Tulum Reviews, Deals & Photos 2025

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Clothing optional hotel with a rooftop terrace and spa services

Choose dates to view prices

Where to?

Dates

May 2025

June 2025

Outdoor pool, open 7:00 AM to 11:00 PM, sun loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa
Bar
Housekeeping
Pool
Laundry
Parking included

Room options

All rooms

1 bed

2 beds

Showing 7 of 7 rooms

Junior Suite

Highlights

Deck/patio

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Kitchenette

599 sq ft
Sleeps 2
1 King Bed

Suite

Highlights

Deck/patio

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Kitchenette

725 sq ft
Sleeps 2
1 King Bed

Junior Suite Pool

Highlights

Deck/patio

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Private plunge pool

Air conditioning

599 sq ft
Sleeps 2
1 King Bed

Deluxe Pool

Highlights

Soundproofed

Individually furnished

Individually decorated

Private plunge pool

Air conditioning

Kitchenette

Refrigerator

Hypo-allergenic bedding

413 sq ft
Sleeps 2
1 Queen Bed

Deluxe

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Refrigerator

Hypo-allergenic bedding

Blackout drapes/curtains

413 sq ft
Sleeps 2
1 Queen Bed

Suite Plus Pool

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Private plunge pool

Air conditioning

725 sq ft
Sleeps 2
1 King Bed

Deluxe Plus

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Refrigerator

413 sq ft
City view
Sleeps 4
2 Queen Beds

About the neighborhood

Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760

What's nearby

Tulum National Park - 4 min drive - 2.5 miles
Gran Cenote - 6 min drive - 3.9 miles
Tulum Mayan Ruins - 9 min drive - 3.5 miles
Tulum Beach - 12 min drive - 3.9 miles
Playa Paraiso - 19 min drive - 5.0 miles

Getting around

Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

‪Sukhothai - ‬8 min walk
‪Asian Bodega - ‬11 min walk
‪El Camello Jr - ‬9 min walk
‪El Tio - ‬10 min walk
‪La Taqueria Pinches Tacos Shop - ‬7 min walk

About this property

Eterna Tulum

Hotel near Tulum Mayan Ruins

At Eterna Tulum, you can look forward to a swim-up bar, a poolside bar, and a rooftop terrace. Adventurous travelers may like the cycling at this hotel. Treat yourself to a hot stone massage or other spa services. The on-site Tex-Mex cuisine restaurant, Perpetua, offers breakfast, brunch, lunch, light fare, and al fresco dining. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a coffee shop/cafe and a garden.

Other perks include:

An outdoor pool with sun loungers and a swim-up bar
Free self parking and extended parking
Limo/town car service, bike rentals, and express check-out
Express check-in, luggage storage, and coworking spaces

Room features

All guestrooms are individually furnished, and boast comforts such as heated floors and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.

More conveniences in all rooms include:

Recycling, LED light bulbs, and eco-friendly cleaning products
Bathrooms with eco-friendly toiletries
Wardrobes/closets, heated floors, and kitchenettes

Languages

English, Italian, Spanish

Similar properties

Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers

Pool
Breakfast included
Parking included
Free WiFi

includes taxes & fees

$43 per night

May 15 - May 16

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transportation

Free offsite parking
Street parking available
24-hour roundtrip airport shuttle on request for a surcharge
Beach shuttle (surcharge)
Bus station shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Shopping center shuttle (surcharge)
Theme park shuttle (surcharge)
Limo/town car service
Free secured, uncovered self parking on site
Free uncovered extended parking on site
Wheelchair-accessible parking available

Food and drink

A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar

Restaurants on site

Perpetua

Things to do

Bicycle cleaning area
Bicycle rentals
Bicycle repair station
Bicycle storage
Outdoor pool

Conveniences

Guidebooks
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance

Business services

Coworking space

Outdoors

Garden
Outdoor furniture
Pool loungers
Rooftop terrace

Spa

Deep-tissue massages
Hot stone massages
In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 accessible parking spaces
4 steps to reach entrance
Braille/raised signage
Elevator
Front entrance ramp
Handrails in stairways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchairs on site

2 buildings
4 floors
At least 80% lighting from LEDs
At least 80% organic food
Built in 2021
Communal living room
Comprehensive recycling policy
Eco-friendly cleaning products used
Electric bike charging
Living plant wall
Local artist showcase
Locally-owned and organized tours and activities
Mosquito nets
Reception hall
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Hypo-allergenic bedding

Bathroom

Private bathroom
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

Champagne service
Chef service
Coffee/tea maker
Cookware, dishware, and utensils
Kitchenette
Microwave
Minibar
Refrigerator
Restaurant dining guides
Stovetop

Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Eco-friendly toiletries
Electrical adapters
Heated floor
Individual decor
Individual furnishings
Iron/ironing board on request
LED lighting
Recycling
Soundproofed rooms
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: MXN 400

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: MXN 2000 per accommodation, per stay
Service fee: MXN 20 per accommodation, per night
A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
Early check-in fee: MXN 400 (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, mobile payments, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property Registration Number 71774021

We should mention

Clothing is optional at this property

Pool access available from 7:00 AM to 11:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Children 18 years old and younger are not permitted at this property

Only registered guests are allowed in the guestrooms

A car is not required for transportation to and from this property

Guests under 18 years old are not allowed in the swimming pool

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Eterna Tulum Hotel

Eterna Tulum Tulum

Eterna Tulum Hotel Tulum

Frequently asked questions

Does Eterna Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

How much does it cost to stay at Eterna Tulum?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at Eterna Tulum on May 12, 2025 start from $57.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Eterna Tulum pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Eterna Tulum?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Eterna Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of MXN 400 (subject to availability).

What time is check-out at Eterna Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Eterna Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3000 per vehicle applies.

Where is Eterna Tulum located?

Located in La Veleta, this hotel is within a 15-minute walk of Hospital de Tulum and Holistika Art Walk. Dos Aguas Park and Hunab Lifestyle Center are also within 3 mi (5 km).

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Eterna Tulum Reviews

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

GUILLERMO

Jul 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel, everything very good, I totally recommend it

Stayed 1 night in Jul 2024

8/10 Good

Michaele

Mar 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.

Stayed 5 nights in Feb 2025

10/10 Excellent

Miguel

Sep 1, 2024

Liked: Cleanliness

Great atmosphere. Comfy

Stayed 4 nights in Aug 2024

10/10 Excellent

Emily

Feb 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!

Stayed 6 nights in Feb 2024

10/10 Excellent

Katy

Nov 22, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay!

Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.

Stayed 1 night in Nov 2022

8/10 Good

Shandon

Apr 27, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible

Stayed 4 nights in Apr 2024

10/10 Excellent

Salvador

Jan 14, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.

10/10 Excellent

Leland

Jun 30, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leland

I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum

Stayed 3 nights in Jun 2022

2/10 Terrible

Maria L

Mar 23, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.

Stayed 3 nights in Mar 2024

8/10 Good

Belle

Jan 24, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.

10/10 Excellent

barron

Jul 11, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

8/10 Good

Luis

Feb 20, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)

Stayed 4 nights in Feb 2023

8/10 Good

Sibylle

Nov 9, 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Cute place in Tulum

Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.

Stayed 1 night in Nov 2023

4/10 Poor

katelyn

Apr 23, 2024

Disliked: Cleanliness, amenities

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.

Stayed 3 nights in Apr 2024

10/10 Excellent

Sheryl Anne

Aug 11, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!

Stayed 7 nights in Aug 2022

10/10 Excellent

Rena

Jan 6, 2025

Stayed 2 nights in Jan 2025

4/10 Poor

Brittany

Nov 21, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness

Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.

Stayed 6 nights in Nov 2024

10/10 Excellent

Julian Martin

Sep 18, 2024

Stayed 1 night in Aug 2024

2/10 Terrible

Emilio

Sep 5, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas

Stayed 2 nights in Sep 2024

10/10 Excellent

Ivette

Jul 27, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jul 2024

10/10 Excellent

Jean-pierre

Jun 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Merveilleux

Stayed 6 nights in Jun 2024

10/10 Excellent

Verified traveler

Jun 5, 2024

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Jun 2024

10/10 Excellent

Joanne

Apr 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Apr 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Apr 1, 2024

Stayed 1 night in Mar 2024

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Eterna Tulum

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Photo gallery for Eterna Tulum

Reviews

Popular amenities

Room options

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Junior Suite

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Suite

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Junior Suite Pool

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Deluxe Pool

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Deluxe

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Suite Plus Pool

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Deluxe Plus

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Eterna Tulum

Languages

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Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Have a question?

Eterna Tulum Reviews

Reviews

Very Good

8.2/10

8.6/10

8.4/10