“Had called earlier in the week to request a first floor room when I arrived no first floor room was available. He requested late checkout which they said would charge me additional day so I opted not to but then the housekeeper barged into the room at 10:28 which was 32 minutes before checkout time. I was in a non-smoking room that reeked of smoke that they were using an air freshener to cover up which it did not. Just overall very unimpressed but I guess you get what you pay for. ”