Middle Torch Key Pet-friendly Vacations

No clean room every day

We loved everthing about this resort! We just wish we had stayed longer! We stayed in The Cove. It was secluded and quiet! A perfect get away!

Great place to relax

The Upsun hotel was a decent stay, however there could have been a lot more effort put into this hotel to make it enjoyable for guests. A few notable examples would be repairing the showers as they tend to leak and leave a mess on the floor. The fridge was also broken and not cold. The floors were not swapped in the rooms, and the stationary items such as the ice bucket and coffee maker were not cleaned. The phone was broken and there was very minimal WiFi connection. Overall is rate the stay 2/5, only because at least we had a roof over our heads for the stay and I can’t complain about that.

Our stay started off on a frustrating note due to issues with housekeeping. Room service didn’t come on the first day, and on the second day we had to call reception around 5pm to follow up. After speaking with the manager, we agreed on a specific daily time for housekeeping for the remainder of our 8-day stay. Unfortunately, even after this arrangement, the room was not serviced at the agreed time the following day, and we once again had to contact reception. While the staff did offer a room credit as a gesture, the repeated inconvenience did affect the overall holiday experience and made it difficult to fully relax thereafter. That said, the hotel itself has a lot going for it. The room was excellent, and the amenities were of a high standard. The rooftop area is a highlight, although it can get quite crowded—on one occasion we weren’t able to get chairs, which was disappointing. Overall, a property with great potential and strong facilities, but the inconsistency in service needs improvement to match the otherwise high standard.

The hotel was decent. It wasn't as special as I thought it should be. Plus, it's the same place as another hotel, they share a lobby and probably everything else. It was clean and the staff were helpful. The walls were kinda thin. But, it served it's purpose.

Great room, everything we needed was available. Love the fact we had a washing machine dryer

Breakfast was excellent, room was clean, staff were friendly and efficient.

Must improve general condit

Room was clean and great location beside the beach. Room had kitchette and big fridge, microwave etc. so was great. It was dated and internet didn't work in our room but worked well in the lobby. Great value for money :) happy with it.