“The location, views, history and architecture of Rixos Montaza are absolutely stunning. Unfortunately, the service and cleanliness do not yet match the five-star Rixos standard we have experienced in other countries.
We booked three rooms expecting a luxurious stay, but the rooms were not properly cleaned. Tables and items were sticky, one room had bedsheets that did not appear fresh, and all three rooms had empty tissue boxes and no slippers. Despite calling several times, it took around three……
“The location, views, history and architecture of Rixos Montaza are absolutely stunning. Unfortunately, the service and cleanliness do not yet match the five-star Rixos standard we have experienced in other countries.
We booked three rooms expecting a luxurious stay, but the rooms were not properly cleaned. Tables and items were sticky, one room had bedsheets that did not appear fresh, and all three rooms had empty tissue boxes and no slippers. Despite calling several times, it took around three……
Hiba