“My experience at Hotel Ventana al Atlántico was extremely disappointing from the moment I arrived.
The check-in process was frustrating. There is no front desk or office on-site, and I had no idea how to access my room. I called multiple numbers with no success until another guest gave me the correct phone number. Only then was I told how to retrieve the room key.
Once inside, we found roaches in the cabinets, a loose bathroom faucet, and several holes in the walls (see photos). Since I was……
“My experience at Hotel Ventana al Atlántico was extremely disappointing from the moment I arrived.
The check-in process was frustrating. There is no front desk or office on-site, and I had no idea how to access my room. I called multiple numbers with no success until another guest gave me the correct phone number. Only then was I told how to retrieve the room key.
Once inside, we found roaches in the cabinets, a loose bathroom faucet, and several holes in the walls (see photos). Since I was……
“This is a very nice tiny apartment. The location is centric, and accessible. The host was very communicative and answered all my questions in a timely manner. If you are looking to get out of San Juan and explore Puerto Rico, this is a really good place to stay.”
“This is a very nice tiny apartment. The location is centric, and accessible. The host was very communicative and answered all my questions in a timely manner. If you are looking to get out of San Juan and explore Puerto Rico, this is a really good place to stay.”
“I was never able to get into the apartment. There was no key to get in nor a front desk to ask for assistance. When I texted and called them, they took over an hour to responde. The place was secluded dark, I did not feel safe to wait for a responses”
“I was never able to get into the apartment. There was no key to get in nor a front desk to ask for assistance. When I texted and called them, they took over an hour to responde. The place was secluded dark, I did not feel safe to wait for a responses”
“La propiedad llegando nos comunicaron el que había un aire acondicionado de uno de los cuartos rotos. Me comuniqué con la propiedad y nadie respondió me comuniqué con VRBO y nadie respondió, la cocina está inundada en cucarachas y llega hasta los cuartos, horrible la situación no deberían de rentar eso. El baño sucio la cortinas negras en la parte de abajo cochino HORRIBLE, el inodoro tupido, las toallas manchadas. HORRIBLE.”
“La propiedad llegando nos comunicaron el que había un aire acondicionado de uno de los cuartos rotos. Me comuniqué con la propiedad y nadie respondió me comuniqué con VRBO y nadie respondió, la cocina está inundada en cucarachas y llega hasta los cuartos, horrible la situación no deberían de rentar eso. El baño sucio la cortinas negras en la parte de abajo cochino HORRIBLE, el inodoro tupido, las toallas manchadas. HORRIBLE.”
“This was a perfect room for staying close to inland excursions. Easy in and out with a 15-30 min drive to some of the most beautiful jungle hikes. Room was clean with a small kitchen and a well maintained bathroom. The hosts were great. I would recommend as a stop over for inland things. Beach was close by too.”
“This was a perfect room for staying close to inland excursions. Easy in and out with a 15-30 min drive to some of the most beautiful jungle hikes. Room was clean with a small kitchen and a well maintained bathroom. The hosts were great. I would recommend as a stop over for inland things. Beach was close by too.”
“The home was beautiful and it was close to the beaches and restaurants. We had a wonderful stay and there were several pleasant surprises. The host was very responsive and welcoming!”
“The home was beautiful and it was close to the beaches and restaurants. We had a wonderful stay and there were several pleasant surprises. The host was very responsive and welcoming!”
“Unit was safe and it was clean. At check in it was difficult to find the door. It is a basement unit around back. Doors are very short. Watch your head. ”
“Unit was safe and it was clean. At check in it was difficult to find the door. It is a basement unit around back. Doors are very short. Watch your head. ”
“We stayed with 2 adults and 1 toddler, I feel like we paid for was what we got. The only hiccup was that Expedia never sent out my contact information and also never told me that they didn’t so I didn’t get an email with the instructions until I called but when I did the owners were super helpful and sent them to me right away. It was in a good location with lots of shops and restaurants/cafes in walking distance. I didn’t have any issues at all during my stay there and would honestly stay there……
“We stayed with 2 adults and 1 toddler, I feel like we paid for was what we got. The only hiccup was that Expedia never sent out my contact information and also never told me that they didn’t so I didn’t get an email with the instructions until I called but when I did the owners were super helpful and sent them to me right away. It was in a good location with lots of shops and restaurants/cafes in walking distance. I didn’t have any issues at all during my stay there and would honestly stay there……