Galeria Flores Tours

Room was advertised as queen size , for there and it's a full size bed for too grown adults...mentioned to front desk she said that's what a queen is in Mexico but down the street there is an Ashley's furniture all American stores everywhere..they know exactly what they had in that roomband the bed had one mattress so it was not high enough to be comfortable to get especially up off the bed , more close to the groundThe room had storage cabinet for one, no drawers and minmus hangers. We had to place one suitcase on the only chair in the room and the other open on the desk. We were in a room right by foliage so Everytime we walked in and out the room we were hit with plants, huge plants... Maintenance should be done with this. Other than that which is the most important to enjoy a vacation with optimum sleep and comfort which I did not find it to be... The area and house was very old workly and nice. This felt more like an Airbnb than a hotel. Many many rules... The bathroom had NO room, sat on toilet and wall was in your face and no room for dressing and no ac. Had to walk out and get dressed with other person in the room. No ironing board and had to ask for blow dryer. alAND we paid for premium room ...

Our stay was great! The staff was very nice and attentive, and the rooms were clean. The beach is right next to the hotel, which made it super convenient for us. We enjoyed most of the restaurant options, except for Rosato (the Italian restaurant). I felt the dishes there needed more flavor. We loved the Mexican buffet they had on Friday night. The food was the BEST, and the show was so fun to watch. My 18-month-old daughter absolutely loved it—she kept dancing the whole time! Another favorite spot was the Cevicheria. They have the best aguachiles and tacos gobernador. The pool was a lot of fun, too! I especially appreciated the shallow kids’ area—it was perfect for families with little ones. The only downside was how many employees kept pushing the Fiesta Rewards membership on us. Several approached us about it, and one employee even questioned me when I said we had already received the presentation from one of her coworkers. She kept asking for a name and seemed to assume I was lying, which felt unprofessional. There was no reason for me to lie. Overall, our stay was good, and we enjoyed our time there!

The location of this resort is phenomenal. The beach is amazing, great for families and kids. The room sizes are great, especially if you have kids. The resort and rooms are clean but it’s just an older resort so you can expect the usual wear and tear around the resort and rooms. The food and drinks are what to expect for a resort of this caliber, average. The one very negative thing about this resort is all the rules for booking reservations and how outdated the process is. There is no app or online booking system. You have to go to concierge between a certain time and depending if your premium or not you may have limits on booking in advance. My parents who came with us didn’t even get one reso because they weren’t “premium” so they always missed out on the booking windows for resos.