Ouray Ice Park Tours

Very cozy and charming property. The staff were wonderful and we will be back to this place!

Hotel under renovation. Nothing highlighted on their website or Expedia when booking, received a message on the app making us aware of some works going on but didn't see this until after raising the issue. The message stated it was a separate building. However, It was connected to the bedroom provided. Was told that work would stop by 6pm, we went out for dinner and once we returned the drilling still continued until 10pm. All rubbish from renovation thrown into a pile outside the bedroom. All new equipment stored outside bedroom provided. The bedroom was like stepping back in time, sink was dirty from previous guest or contractor, electrics in bathroom did not work for the first 4 hours as the workmen had switched it off. Complained to management on shift who agreed it wasn't acceptable, was asked to send them an email directly. The response was poor and dismissive of any accountability. Have since been ignored when responding. Would not recommend if you are looking to stay prior to 2027.

Stay was Amazing!