Palazzo Querini Stampalia

很舊的酒店，當晚入住時房間冷氣是壞的，真叫人受不了，那時威尼斯白天有38度，房間就像是烤箱，而且酒店還一付無可奈何的樣子，根本就是欺負我們東方人，是我老公一直不放棄要飯店處理，隔天下午才派人來，我們放棄了半天的行程在房間等，真是很不好的經驗。所有住過的5星酒店，這是讓我覺得服務最糟的。

A Room next to Kitchen. This hotel provided us a offer of Euro100 per night to upgrade to an "Suite". I appreicate her offer and asked if I could look at the room first before making decision. Instead of let us check the room, the manager response by provide another special offer of Euro 50 per night for upgrade. When we goto the room, we find that it is a lonely room in the ground floor next to the kitchen. We found that there is only 1 room with room no. 150 in the floor. We could see only 1 room in the floor plan. The room is a "Suite" but no view, very dark. It seems like it is not a regular hotel guest room. I felt very uncomfortable and request to change room or change to my original room type within 5 mins. My reason is the room is only 1 room in that floor, next to kitchen and very dark. The staff refuse to change room and we have no choice to stay 1 night and cancel the 2nd night. (Originally we book 2 nights.) I think the major problem was the manager don't let us check the room first. Just provide a big discount as response to attract you to take the offer.