6/10 Aceptable
Estenia R.
17 jul. 2025
Le gustó: Limpieza
The house was super clean. It accomodated 4 adults and 2 children very well. We drove from 3 different locations to get together there. Tami the host mantained great communication with me. BUT the last message the host send me a week before our stay with address, door codes and such it also included some new information that wasnt disclosed in the posting. It specified that the pool was 3 ft tall. We went at the end of June beginning of July when Phoenix is the hottest so we wanted a pool so we could all enjoy. I confirmed with Tami if the 3 ft was a typo or if that was the real depth. She confirmed the 3 ft depth and kindly offered to fully refund me if that was going to be a problem. We found another property but before booking it, I wanted to make sure I was going to get my full refund first. I asked Tami and she responded that vrbo was a bit clunky to process a full refund, so we were not going to risk not getting a complete refund and decided to keep the reservation.I could give the house, the host a 5 star rating and give vrbo a 2 star for not disclosing that the pool is more like a soaking tub as you can see in the picture. It probably specifies how many gallons for the size of the pool, but for someone that is not familiar with that doesn't mean anything. If you are looking for a big pool to enjoy with a least 4 adults and 2 kids this is not the summer house for you.
Estenia R.
Se hospedó 3 noches en junio de 2025