Urubamba Vacations from $217

The room was very clean and the beds were very comfortable. The floor however hadn’t been cleaned in a while. Check in was a bit slow but check out was quick and the bellhop was very helpful getting our luggage out to the car. Complimentary breakfast was good and the lobby always had hot tea and coffee available.

La ubicación es bonita y tranquila, a pocos minutos de la plaza mayor y de miradores. La habitación estaba perfecta para dos personas (2 camas), buen tamaño, bonita vista, y todo en perfectas condiciones. El baño si tenía poco espacio para reposar los objetos personales. Recomendaría que las habitaciones ofrezcan un hervidor de agua y opciones de bebidas calientes. Ya que las noches son frías y provoca una bebida caliente. El desayuno es variado, con opciones para diferentes gustos. El personal fue muy atento y profesional. Lo recomiendo!

The staff was mostly amazing. They were very accommodating with my early checking and always offering assistance. There was a snafu with someone being checked into my room after I had already checked in — which was disturbing to say the least. However the staff was quick to offer apologies and make up for the oversight. There were a LOT of gnats and mosquitos in my room so that was pretty frustrating especially at night when trying to sleep. But my only real complaint was the spa service. I was very much looking forward to a relaxing and rejuvenating spa experience. I booked a 2 hour experience that included thermals, scrub and massage. However there was no assurance once I changed out of my clothes and much of my time was wasted trying to hunt down someone to provide instruction. I was supposed to get 1 hr in the thermals and pools but 20 min in 3 different people came to tell me it was time to go to my massage. I had to keep insisting that I hadn’t had my hour yet and that was more of my time wasted trying to get them to understand that my appointment started at 6:30 so I couldn’t be be booked for a 7p massage. The receptionist then told me that my appointment was for only 1 hr20min but said I got 1 hr in the thermals (which I still hadn’t had yet) and 30 min for my massage (which doesn’t even add to 1hr20). She did later concede my appointment was 2 hrs but that I had to get out of that area at 7:30 but when I got out at 7:30 I waited til 7:40 to be taken for my scrub.

Beautiful property and nice staff…but a 1/2 mile walk from downtown uphill each time was brutal knowing that we were passing 20 hotels (cheaper!) along the way.