Tenerife Kid friendly Vacations

On check-in for 5 days, I was put in a room with disabled access. I was not advised of this but when I saw it, thought it would be fine. The first time I showered, I found that the water spread all over the floor. To me, it was obvious that the cause was a tiled floor with poor slope design. I was told there was no other room to move me to, but they would send a technician to look at the drain. Three visits and a new drain cover did not fix it (no surprise as it was the floor at fault). Meanwhile, I had to use the extra towels to dam the water and try to keep it contained to flow down the drain. The final straw was on my last morning shower before checkout - a large cockroach came up through the bigger holes in the "new" drain cover. The maid service is not daily and despite requesting it one day, they said my do not disturb sign was up when they came - did not get any in the 5 days. In general, the layout of this hotel is very complex and not easy to navigate around - more, better signage would help. The priority clearly is given to timeshare owners and not the casual visitor like myself.

We were stayed in hard rock for 4 night it was amazing experience.I recommend everyone if you wanna stay at nice and clean place hard rock is the best!!The music night was amazing me my wife and daughter really enjoyed!! The breakfast buffet was amazing as well.. We will be back .. Very friendly staff with lovely smiles!! There were many European cuisine restaurants in side hotel we went there for dinner it was amazing as well!! Thank you for everything from hard rock

Une hôtel de grande classe

staff were lovely and everything very clean, my only critism was not a lot of choice some evenings, but what was there was good

We were stayed in hard rock for 4 night it was amazing experience.I recommend everyone if you wanna stay at nice and clean place hard rock is the best!!The music night was amazing me my wife and daughter really enjoyed!! The breakfast buffet was amazing as well.. We will be back .. Very friendly staff with lovely smiles!! There were many European cuisine restaurants in side hotel we went there for dinner it was amazing as well!! Thank you for everything from hard rock

We had one of the most amazing experience. The staff is so nice and helpful, they really go the extra mile to make your stay as comfortable and easy as possible , the room was very clean and spacious. We will definitely come back.

On check-in for 5 days, I was put in a room with disabled access. I was not advised of this but when I saw it, thought it would be fine. The first time I showered, I found that the water spread all over the floor. To me, it was obvious that the cause was a tiled floor with poor slope design. I was told there was no other room to move me to, but they would send a technician to look at the drain. Three visits and a new drain cover did not fix it (no surprise as it was the floor at fault). Meanwhile, I had to use the extra towels to dam the water and try to keep it contained to flow down the drain. The final straw was on my last morning shower before checkout - a large cockroach came up through the bigger holes in the "new" drain cover. The maid service is not daily and despite requesting it one day, they said my do not disturb sign was up when they came - did not get any in the 5 days. In general, the layout of this hotel is very complex and not easy to navigate around - more, better signage would help. The priority clearly is given to timeshare owners and not the casual visitor like myself.

We were stayed in hard rock for 4 night it was amazing experience.I recommend everyone if you wanna stay at nice and clean place hard rock is the best!!The music night was amazing me my wife and daughter really enjoyed!! The breakfast buffet was amazing as well.. We will be back .. Very friendly staff with lovely smiles!! There were many European cuisine restaurants in side hotel we went there for dinner it was amazing as well!! Thank you for everything from hard rock

Very old furnitures , beds Food served is repetable and leftovers served next day again.

We had one of the most amazing experience. The staff is so nice and helpful, they really go the extra mile to make your stay as comfortable and easy as possible , the room was very clean and spacious. We will definitely come back.

We were stayed in hard rock for 4 night it was amazing experience.I recommend everyone if you wanna stay at nice and clean place hard rock is the best!!The music night was amazing me my wife and daughter really enjoyed!! The breakfast buffet was amazing as well.. We will be back .. Very friendly staff with lovely smiles!! There were many European cuisine restaurants in side hotel we went there for dinner it was amazing as well!! Thank you for everything from hard rock