Tenerife Kid friendly Vacations

It was really clean, the room service was perfect. Great food, spacioues rooms. I really liked the rooms, very comfortable. There were two negative points as well: The stuff around the pool and bar did not speak English well, so communication was really hard. Also there was construction inside the hotel making noise during day.

Lovely hotel, beautiful food, close to everything and on the beach. We will be coming back

The hotel overall is good, the staff who clean the room & reception are every good, the staff who set tables at breakfast are good, but the staff who cook breakfast can sometimes be very rude. The WiFi at the hotel needs to be much better as we found it very poor. It cuts out & is atrocious at the pool area. The kids pool is good.

We had one of the most amazing experience. The staff is so nice and helpful, they really go the extra mile to make your stay as comfortable and easy as possible , the room was very clean and spacious. We will definitely come back.

The hotel overall is good, the staff who clean the room & reception are every good, the staff who set tables at breakfast are good, but the staff who cook breakfast can sometimes be very rude. The WiFi at the hotel needs to be much better as we found it very poor. It cuts out & is atrocious at the pool area. The kids pool is good.

We had one of the most amazing experience. The staff is so nice and helpful, they really go the extra mile to make your stay as comfortable and easy as possible , the room was very clean and spacious. We will definitely come back.

Great hotel, made better by the Magma experience - which was given as an upgrade as our original size room was not ready (instead we had a slightly smaller, recently renovated room which could not have been improved on!) Staff were helpful, hotel was immaculately clean and food was good.

Very Impressed Staff Wonderful Thank You

It was really clean, the room service was perfect. Great food, spacioues rooms. I really liked the rooms, very comfortable. There were two negative points as well: The stuff around the pool and bar did not speak English well, so communication was really hard. Also there was construction inside the hotel making noise during day.

On check-in for 5 days, I was put in a room with disabled access. I was not advised of this but when I saw it, thought it would be fine. The first time I showered, I found that the water spread all over the floor. To me, it was obvious that the cause was a tiled floor with poor slope design. I was told there was no other room to move me to, but they would send a technician to look at the drain. Three visits and a new drain cover did not fix it (no surprise as it was the floor at fault). Meanwhile, I had to use the extra towels to dam the water and try to keep it contained to flow down the drain. The final straw was on my last morning shower before checkout - a large cockroach came up through the bigger holes in the "new" drain cover. The maid service is not daily and despite requesting it one day, they said my do not disturb sign was up when they came - did not get any in the 5 days. In general, the layout of this hotel is very complex and not easy to navigate around - more, better signage would help. The priority clearly is given to timeshare owners and not the casual visitor like myself.