Tenerife Kid friendly Vacations

On check-in for 5 days, I was put in a room with disabled access. I was not advised of this but when I saw it, thought it would be fine. The first time I showered, I found that the water spread all over the floor. To me, it was obvious that the cause was a tiled floor with poor slope design. I was told there was no other room to move me to, but they would send a technician to look at the drain. Three visits and a new drain cover did not fix it (no surprise as it was the floor at fault). Meanwhile, I had to use the extra towels to dam the water and try to keep it contained to flow down the drain. The final straw was on my last morning shower before checkout - a large cockroach came up through the bigger holes in the "new" drain cover. The maid service is not daily and despite requesting it one day, they said my do not disturb sign was up when they came - did not get any in the 5 days. In general, the layout of this hotel is very complex and not easy to navigate around - more, better signage would help. The priority clearly is given to timeshare owners and not the casual visitor like myself.

Great staff, Very friendly, welcoming and helpful

Yes lovely place. Clean, nice views, many pools.

We had one of the most amazing experience. The staff is so nice and helpful, they really go the extra mile to make your stay as comfortable and easy as possible , the room was very clean and spacious. We will definitely come back.

We had one of the most amazing experience. The staff is so nice and helpful, they really go the extra mile to make your stay as comfortable and easy as possible , the room was very clean and spacious. We will definitely come back.

The hotel was very clean, the room was spacious, the bed was comfortable, the shower and bath had good pressure and temperature. The location of the hotel was perfect, away from the high-traffic tourist areas but still only a few minutes away from local beaches, shops and restaurants. Our favorite part was having drinks and relaxing by the pool. The staff were all very friendly, helpful and professional. The breakfast buffet had a good variety to chose from. Made to order egg omelets, fried eggs, crepes and waffles, plenty of fruits, juices, pastries, etc. as you would expect in a 5 star hotel. Overall we really enjoyed our stay and would come back without hesitation. Now the minor things which I would improve: Toilet paper is the thinnest kind - I would expect something a bit more premium. The strawberries in cocktails and topping for crepes are frozen, I would expect fresh strawberries. The tv in our room didn’t have streaming apps and chromecast didn’t work / password wasn’t in the room. The elevators were dated, especially the one to the parking garage, it would open doors multiple times and drop a bit when a person would get in. The live music was great but ran a bit late for my liking, (until 11pm) .

On check-in for 5 days, I was put in a room with disabled access. I was not advised of this but when I saw it, thought it would be fine. The first time I showered, I found that the water spread all over the floor. To me, it was obvious that the cause was a tiled floor with poor slope design. I was told there was no other room to move me to, but they would send a technician to look at the drain. Three visits and a new drain cover did not fix it (no surprise as it was the floor at fault). Meanwhile, I had to use the extra towels to dam the water and try to keep it contained to flow down the drain. The final straw was on my last morning shower before checkout - a large cockroach came up through the bigger holes in the "new" drain cover. The maid service is not daily and despite requesting it one day, they said my do not disturb sign was up when they came - did not get any in the 5 days. In general, the layout of this hotel is very complex and not easy to navigate around - more, better signage would help. The priority clearly is given to timeshare owners and not the casual visitor like myself.

Very old furnitures , beds Food served is repetable and leftovers served next day again.

staff were lovely and everything very clean, my only critism was not a lot of choice some evenings, but what was there was good