Tenerife Kid friendly Vacations

On check-in for 5 days, I was put in a room with disabled access. I was not advised of this but when I saw it, thought it would be fine. The first time I showered, I found that the water spread all over the floor. To me, it was obvious that the cause was a tiled floor with poor slope design. I was told there was no other room to move me to, but they would send a technician to look at the drain. Three visits and a new drain cover did not fix it (no surprise as it was the floor at fault). Meanwhile, I had to use the extra towels to dam the water and try to keep it contained to flow down the drain. The final straw was on my last morning shower before checkout - a large cockroach came up through the bigger holes in the "new" drain cover. The maid service is not daily and despite requesting it one day, they said my do not disturb sign was up when they came - did not get any in the 5 days. In general, the layout of this hotel is very complex and not easy to navigate around - more, better signage would help. The priority clearly is given to timeshare owners and not the casual visitor like myself.

It was really clean, the room service was perfect. Great food, spacioues rooms. I really liked the rooms, very comfortable. There were two negative points as well: The stuff around the pool and bar did not speak English well, so communication was really hard. Also there was construction inside the hotel making noise during day.

Great hotel, made better by the Magma experience - which was given as an upgrade as our original size room was not ready (instead we had a slightly smaller, recently renovated room which could not have been improved on!) Staff were helpful, hotel was immaculately clean and food was good.

We had a fantastic stay at the Hard rock hotel. The facilities were excellent 3 very good pools with plenty of beds and music. The entertainment on the evening’s was very good but it only lasted an hour, and the drinks were very very expensive. The rooms were very modern and the cleaning was spotless, but we did have have a cockroach in our room on one occasion. That did not spoil our stay though because we were looked after very well by all the staff throughout our stay.

staff were lovely and everything very clean, my only critism was not a lot of choice some evenings, but what was there was good

The hotel was very clean, the room was spacious, the bed was comfortable, the shower and bath had good pressure and temperature. The location of the hotel was perfect, away from the high-traffic tourist areas but still only a few minutes away from local beaches, shops and restaurants. Our favorite part was having drinks and relaxing by the pool. The staff were all very friendly, helpful and professional. The breakfast buffet had a good variety to chose from. Made to order egg omelets, fried eggs, crepes and waffles, plenty of fruits, juices, pastries, etc. as you would expect in a 5 star hotel. Overall we really enjoyed our stay and would come back without hesitation. Now the minor things which I would improve: Toilet paper is the thinnest kind - I would expect something a bit more premium. The strawberries in cocktails and topping for crepes are frozen, I would expect fresh strawberries. The tv in our room didn’t have streaming apps and chromecast didn’t work / password wasn’t in the room. The elevators were dated, especially the one to the parking garage, it would open doors multiple times and drop a bit when a person would get in. The live music was great but ran a bit late for my liking, (until 11pm) .

We had one of the most amazing experience. The staff is so nice and helpful, they really go the extra mile to make your stay as comfortable and easy as possible , the room was very clean and spacious. We will definitely come back.

We had a fantastic stay at the Hard rock hotel. The facilities were excellent 3 very good pools with plenty of beds and music. The entertainment on the evening’s was very good but it only lasted an hour, and the drinks were very very expensive. The rooms were very modern and the cleaning was spotless, but we did have have a cockroach in our room on one occasion. That did not spoil our stay though because we were looked after very well by all the staff throughout our stay.