Tenerife Golf Vacations

Spotless room, excellent facilities, lots of grounds staff keeping the complex clean, heated pools in February- great stay and looking forward to visiting again

Amazing hotel

The staff were amazing. They were always ready to help and no question of mine felt ridiculous. It truly felt like home away from home. The food was excellent and worth every penny. Best paella ever. Extremely beautiful location. The closest hotel to the sea. We’re able to take walks along the rocky beach or even morning jogs. We really felt pampered and relaxed. The pillows were heavenly. I slept like a baby every night. Like sleeping on clouds. Reception is open 24/7 and you can actually see the staff cleaning and maintaining the clean environment almost all the time. I can’t find any faults at all. I also loved the personalised postcard from the manager Javier. I will definitely be back. Great for a romantic getaway or even a solo trip away from the city life and work. Aesthetically pleasing hotel. Every angle is great for picture. Well done team. 10 of 10. 5 star.

Venue is wonderful and beautiful. However, for a 5* hotel and the brand The Ritz-Carlton, it could certainly do with some improvements. 1) Pool cleanliness: the pool is very filthy. We stayed for a week ar Tivoli before coming to the Ritz. The Tivoli Hotel pool is meticulously clean. The Ritz seems to not clean their pool regularly. Very disappointing for a 5* hotel. 2) TXOKO poolside restaurant: poor quality food at horrendous prices. Dry meat, pasta with no taste, croquettes for €6 that are less than a bite. Compare this to Tivoli Hotel restaurants by Chef Olivier where they serve real tasty food. TXOKO gets 4/10 from me. 3) Breakfast: options not great, food not great quality, and staff are overworked and stressed. We were served pre-cooked cold fried eggs, and bad coffee in half filled cups from the machine. I wonder who inspected their 5* rating. 4) Lobby smells of diapers and not a great experience to be in. Most luxury hotels smell luxurious and wonderful, you would want to be in the lobby. 5) Check-in vs Check-out: totally different treatment by staff during check-in vs check-out. Both at restaurants (TXOKO) and with the bag storage in the lobby. It’s as if they know you’re about to leave so they treat you differently. Apart from the above, I think this place could be wonderful if they improved these points. Would rate this place 4.5/5* until they work on the above points.

The hotel was lovely and the staff members were vwry friendly however, the amenities for the kids were lacking. There was no soft play area as shown in the images on your website therefore it left my small kids with no entertainment. The games room was also subpar as the arcade games was not working. Apart from those things mentioned the hotel is lovely, Kevin the pool attendant was lovely, and tall the concierge staff.

Spotless room, excellent facilities, lots of grounds staff keeping the complex clean, heated pools in February- great stay and looking forward to visiting again

Size of the unit was amazing and the full kitchen made it very convenient to prepare my own meals. If people have any mobility issues, it was not easy to get to the unit without help. Also the poolside restaurant had very good food and was reasonably priced.

Size of the unit was amazing and the full kitchen made it very convenient to prepare my own meals. If people have any mobility issues, it was not easy to get to the unit without help. Also the poolside restaurant had very good food and was reasonably priced.

The staff were amazing. They were always ready to help and no question of mine felt ridiculous. It truly felt like home away from home. The food was excellent and worth every penny. Best paella ever. Extremely beautiful location. The closest hotel to the sea. We’re able to take walks along the rocky beach or even morning jogs. We really felt pampered and relaxed. The pillows were heavenly. I slept like a baby every night. Like sleeping on clouds. Reception is open 24/7 and you can actually see the staff cleaning and maintaining the clean environment almost all the time. I can’t find any faults at all. I also loved the personalised postcard from the manager Javier. I will definitely be back. Great for a romantic getaway or even a solo trip away from the city life and work. Aesthetically pleasing hotel. Every angle is great for picture. Well done team. 10 of 10. 5 star.

Excellent accommodation and very friendly staff.