Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
75% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Troy, NY

Nice weekend away from home

Posted Jul 28, 2015
Pros: The staff was very friendly and warm.
Cons: The furniture was a little outdated and some furniture need to be replaced.
Location: Their was plenty of restaurants and places to shop
The staff and breakfast was excellent. The breakfast was good and hot. The staff was very helpful and friendly. They made our stay delightful.
3 out of 5
by A verified traveler

Posted Jul 18, 2015
The hotel was close to the event it was OK but I don't think we would stay there next time
1 out of 5
by A verified traveler from Watertown, NY

Disgusting

Posted Jun 29, 2015
The lobby is nice. The rooms however are not. I'm not a person that has to stay is a 5 star hotel all the time but seriously the ONLY reason we stayed at this hotel after seeing the room was the fact that my reservation was non refundable. The carpet was stained and sticky. We wore shoes so put feet wouldn't touch it. The blankets had cigarette burns and the one on my bed had a huge hole, I could fit my head through it. There was crayon on the wall next to the bed. The box springs on both beds had strange brown stains on them. I wanted to iron a shirt and the iron was scorched and has a residue on it. There were nobs missing from the furniture and the tv cabinet has some greasy residue that I wouldn't touch. At least the refridgeator was clean. Do not stay at this hotel! You would be better off sleeping in your car.
2 out of 5
by A verified traveler from Boston

Bare Essentials

Posted May 19, 2015
Pros: Friendly staff, free continental breakfast
Cons: Updates needed with bathroom plumbing (clogged shower drain), fixtures, and décor. Cots with thicker mattresses.
Location: One exit on the pike from Springfield.
We spent very little time in both rooms for our group of 6. The location was convenient to the graduation event and other attractions in the Springfield area. Friendly, helpful staff but we were assigned two smoking room that could not be changed because they were booked through expedia. The staff did run an ionizing machine for about 30 minutes, but being on a smoking floor, the cigarette smoke permeated our room all night. The roll-away cots were uncomfortable.
3 out of 5
by A verified traveler

Posted May 18, 2015
Cons: Get new mattresses!
The bed was uncomfortable. My husband referred to it as "crunchy", due to the sound it made every time you moved. The water pressure in the shower was poor. Overall, it was clean and well maintained and the staff were friendly and accommodating Unfortunately, my back was killing me from a night on that bed..
2 out of 5
by A verified traveler

Not overly impressed

Posted May 15, 2015
The lobby area looked ok when we walked in. When I opened the door to my room I was rather disappointed. There were stains on the upholstered furniture and rug. Cigarette burns on the tub and sink. Furniture was old and very tired looking. The bed was comfortable.
1 out of 5
by A verified traveler from ct

Hot mess

Posted May 14, 2015
Pros: Nothing
Cons: Tear it down.
Totally worn out, zero maintenance, a real ripoff.
1 out of 5
by A verified traveler from Boston

STAY ANYWHERE BUT HERE

Posted May 10, 2015
Pros: Cannot think of anything other than location
Cons: Everything apart from the location
Location: Restaurants nearby
Thankfully we only had ONE night here. Didn't have much choice as everywhere else was booked so had to stay but would never go back. Outdated and unclean. Staff less than pleasant. If it had been half the price it wouldn't be worth it. Not sure the sheets were clean. Bathtub had stains like I've never seen before or want to again. Only item clean enough to have been recently updated was the coffee pot.
1 out of 5
by A verified traveler from Ma

Worst hotel ever!

Posted May 10, 2015
The hotel had an overwhelming odor of cigarette smoke, as the hotel desk staff congregated just outside the door to smoke. The room was musty, one bed was broken if you sat on one side, the other side lifted up. The headboard on the ohher bed was not attached, the hair dryer smelled of burning, there were hair shavings around the sink from a previous guest, and the water pressure was non existent. If we had not been rushed for time, due to graduation plans, and staying for more than the 8 hours we did, we would have looked for another hotel. I would not recommend this hotel to my worst enemy!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
Stayed for one night. Perfect for what we needed. Would stay there again.