Northampton, MA Hotels from $73

We came here to look at couple college and found the hotel to be very clean, comfortable and pleasant. We would recommend this hotel to others and would stay again.

I read reviews before I booked this hotel as there are so many in the area and neighboring towns. First impression, the hotel is beautiful! The lobby is beautiful, the rooms were beautiful. 2 TV's in our suite was a bonus! My kids loved the pool. Everything was great except there happened to be a wedding there that evening. At 2am I was awoken when 2 girls from the wedding started banging on our door and jiggling the door handle. It scared me to death. So needless to say I was awake with that adrenaline rush and was not going back to sleep. Not a half hour later there was more knocking at our door. Still awake...then a little later another knock. My 11 year old daughter who was on the pull out couch came running in to tell me someone is trying to break in the room. Yes, this did happen one more time. So several times there were people banging on our door throughout the night. I was up from 2am-5. My kids were too scared to sleep. After I got up I went to the front desk to inform them of the incident. The girl there was very nice and apologized and said she would inform the manager. Well check out time came. I was told the manager was too busy to come talk to me directly and that they were very sorry but there is nothing they can do. I understand that it's not their fault that people knocked on our door. I get that, however we paid $266 for a scared sleepless night and we weren't offered anything. Some sort of credit would have been thoughtful and appreciated.