Ratings based on 163 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified travelerfrom leduc ab
The grounds were very prettyPosted Feb 28, 2015
Pros: The outdoor gardens were beautiful.
Cons: Better cleaning.
Location: The beach and shops are close by.
We found the palms to be an older condo the bad part was the cleanliness. The lamp over the dining room table had a bunch of dead bugs in the glass ,including a praying mantis. The fridge had not been pulled out nor had the washer and dryer area been cleaned. The location was very nice and just a few minutes walk to the beach. Shopping nearby was pricey but just a few miles in the other direction was more reasonable.
for Everyoneby A verified travelerfrom wpg
Nice looking hotel from the outsidePosted Jan 22, 2015
We stayed here last year, but in a different condo and were. Wry happy, thus returning. This year we were quite disappointed with the cleanliness and overall quality of the suite. We were in condo #906 and walked in to find kitchen doors falling off their hinges, bugs crawling on the dressers in the bedroom and urine stains on the toilet paper holder. The overall feel of the condo was dirty, old and worn. My husband got a screwdriver from the front desk and tried to fix the kitchen and I attacked the place with Lysol. The topper was going to barbecue on our lanai. We couldn't even cook burgers in the horrible barbecue! We ended up having to cook them in the oven(fingers crossed that would work) the staff is pleasant but solved none of our problems. The pool is lovely and usually on the quiet side and the grounds are beautiful, just wish the inside looked the same!
for Everyoneby A verified travelerfrom Burnaby, BC
Nice Condo, Superb GroundsPosted Dec 15, 2014
Pros: Private entrances, spacious suites. Beautiful lanai (including bar-b-que) and grounds. Close to beaches (15 min walk).
Cons: Sprinklers turn on nightly around midnight and make a hissing sound as they pressure up. Water less frequently for longer?
Location: Walk to Keawakapu Beach, Ulua Beach (snorkel) & the Shops at Wailea. Hop in car to Kihei restaurants, groceries, services or Makena for snorkeling.
We had driven by the Palms may times and finally decided to book a one bedroom for 10 days. The condo is spacious and private. We had lots of room to spread out. Unlike the "motel" like condos with many people walking past your door and bedroom window chatting, you have a private entrance so no voices and footsteps from other parties coming home late or leaving early. TV channels were very limited so we would take a cord to connect our tablet to the TV next time. The condo had a bar-b-que on the lanai (not shared between units). The grounds are spacious and we were able to find a dark enough spot on the resort grounds to catch site of a few falling stars from the Geminid meteor shower! The main drawback was that the garden sprinklers came on every night around midnight and they hiss quite loudly when pressuring up. I would wake up but my Husband was able to sleep through this sound. Of course, you can also sleep with the windows closed as there is AC in the bedroom (or bring ear plugs). We had a great experience, would consider it a solid 3.5 star property and recommend this resort.
for Everyoneby A verified travelerfrom Dublin, CA
Beautiful and QuietPosted Dec 3, 2014
It was our first time at the Palms and we love the facility. The complex has very beautiful landscape views and very quiet with birds singing throughout the day. I love to drink coffee in the patio every morning and listen to the birds singing with the air so fresh. The 2 bedrooms condo is big and has everything from cooking pods to BBQ grill, Wireless network connection within the unit, cable TV, AC. I wasn't impressed with the other reviews complaining about the complex not update. We would love to come back to the Palms again next time.
for Everyoneby A verified travelerfrom c
Great place for familiesPosted Nov 27, 2014
Walking distance to shops and restaurants. Oceanview condos on 2nd floor are best. Nice size rooms and fully equipped, BBQ on lani is the way to go.
for Familiesby A verified traveler
また来たいPosted Nov 22, 2014 on Hotels.com
by A verified travelerfrom British Columbia
Didn't stayPosted Nov 16, 2014
I read many reviews of the Palms and it appeared to be a reasonable place to stay for the price point in Wailea. The first room we were given was dirty, dated and smelled like chemical cleaners. The garden view was of a parking lot. We requested another room and it was exactly the same, only with a different view. We opted to forfeit the first night cancellation and stayed elsewhere. Can't really understand how other people stay there.
for Familiesby Ericafrom Los Angeles
Wow WaileaPosted Nov 11, 2014 on Hotels.com
Great location, quiet, plenty of space for our 15 month old to run around. The pool was beautiful. Very close to the beach. Plenty of lounging space throughout the condo itself with a large outdoor patio. We plan to return here during our next Maui trip. The birds were beautiful to listen to as well.
for Everyoneby A verified traveler
home away from homePosted Nov 11, 2014
Very clean property. Nice room with a great view.
for Familiesby A verified travelerfrom Honolulu
Weekend Trip................Posted Nov 1, 2014
Comfortable hotel and setting. However, shower head needed replacement. Towel handle bar needed to be replacement because it came off completely. The toilet continued to run. Waste of water.................. They should include information concerning the air condition charge in their bio should guest are NOT surprise of the additional charges.