Ratings based on 748 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Clark, NJ

Amazing, loved it!

Posted Apr 15, 2015
Family friendly hotel; adult pool too; amazing views of the ocean; spacious suites; beautiful path aling the ocean to other hotels; loved everything about it and would strongly recommend it!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Great spot, costs a bomb

Posted Apr 14, 2015
The setting was lovely. They gave us little buckets and a coconut shell necklace for the kids. They made us feel very welcome by the pool while our room was made ready. The pool staff were attentive though it did take a long time to receive your order. The hotel is enormous, the waterslide a favorite for the kids. The only downside is the expense. We spent more here in 3 days than for the first week of our holidays in Lahaina (which inc a helicopter trip and whale watching). Everything is 3x what you would pay elsewhere and that's on top of your resort fee. On that we were told on arrival the fee was already paid for in our room charges - not so on departure when the staff insisted I'd suffered a miscommunication. Would I recommend it, probably with warnings re cost. Would I go back, probably no.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Too many naughty children!

Posted Apr 12, 2015
I can't believe how many people bring 3-4 or more little kids to Hawaii! Being a 5 Star Hotel I expected more adults, but got spoiled, undisciplined brats! Annoying! My only serenity was the adult pool/area, but these kids were horsing around on the hammock and running around the adult lawn area! I really enjoyed the property and well as the staff. I would like to come back just not at spring break time.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

nice hotel but way over-priced

Posted Mar 25, 2015
Pros: The architecture was the only appealing thing about this hotel.
Cons: Better access and organization in relation to lounge chairs and a better menu for poolside treats and snacks
The room was nice but the view was not what I expected for such an expensive hotel. There was a umbrella stuck in the tree right outside our ground floor room and someone's wet shorts wrapped around the same tree. Not a very appealing sight to look out onto. The food was not what I expected from a Fairmont Hotel. The pastries were stale and not very satisfying and the morning brunch was downright disappointing. The meal was ordinary and without flavour. The so-called freshly squeezed orange juice was undrinkable and tasted like someone had spiked it with linseed oil. The waffles were unappealing and without taste and there was no compote to supplement the lack of flavour on the waffles. All in all, we had a very disappointing stay for so much money that I would have been more satisfied by sleeping on the beach and just burning the money because I felt that for what I paid, it was not worth it.
Comment from Hotel Management
Mar 31, 2015 by The Fairmont Kea Lani, Maui, Hotel Management
Aloha and thank you for sharing your honest review. We’re so sorry that you had such a negative experience at our resort. We have incredibly high standards for both cleanliness and food quality and there is absolutely no excuse for providing anything less than what is expected from a five-star resort. Please be assured that all your comments will be shared with the key departments, especially the pool area cleaning team. We are truly sorry that this left you disappointed and hope you will consider joining us again in the future. Best wishes and warm aloha
5 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary

Quiet hotel

Posted Mar 23, 2015
Our stay at the Fairmont was exceptional, having never been there before. We won't hesitate to make this an annual experience. The rooms are a good size and the staff were outstanding.
Comment from Hotel Management
Apr 2, 2015 by The Fairmont Kea Lani, Maui, Hotel Management
Aloha and thank you for choosing Fairmont Kea Lani for your vacation! We are so happy that your first stay exceeded your expectations and that you enjoyed the spacious suite and the high level of service from our staff. We look forward to seeing you the next time you’re visiting Maui. Mahalo and best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Resort in Wailea

Posted Mar 19, 2015
Pros: The lobby, staff, spa, open-ocean-breeze hallways. Car service to nearby points of interest. Hospitality suite available if needed upon check out.
Cons: Self-parking is VERY tight (nobody parks within their lines)… watch the dings on your car rental! Dining prices will hurt here.
Location: Wailea is a beautiful area, but very expensive. If you want a luxurious hotel, stay here. But leave the property for the real Maui experience.
This hotel is 5-star. Top notch. You are welcomed with an Hawaiian Lei and Passion-Orange-Guava juice. The entire experience at the Fairmont is a positive one (with exception of self-parking in the very tight spots). Highly recommended.
Comment from Hotel Management
Mar 26, 2015 by The Fairmont Kea Lani, Maui, Hotel Management
Aloha! It's fantastic that your expectations were exceeded and that your experience was “top notch!" However, we do regret that you were unhappy with the parking lot area and are truly sorry for the inconvenience this caused you. Mahalo nui loa (thank you very much) for highly recommending the hotel to others. We look forward to welcoming you back soon. Aloha and best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler

amazing !!!

Posted Mar 18, 2015
amazing the grounds were beautiful and very kept up
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Everything the best. Hotel personnel were excellent - very helpful.
Comment from Hotel Management
Mar 12, 2015 by Fairmont Kea Lani, Maui, Hotel Management
Aloha and thank you for your fantastic review. We're so pleased that you had an enjoyable stay and found the service outstanding. Your compliments are greatly appreciated. We hope to welcome you back very soon. Best wishes and aloha!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los gatos CA

Posted Feb 24, 2015
Had a great time at the fairmont, comfortable room with plenty of space for a family of 5. Kids enjoyed the pool and the beach was great too
Comment from Hotel Management
Mar 12, 2015 by Fairmont Kea Lani, Maui, Hotel Management
Aloha! It's wonderful to learn that you had a fantastic stay with us. We’re thrilled that your family of five fit so comfortably in the one-bedroom suite and that your kids especially enjoyed the pool and beach. We look forward to welcoming you back again soon. Aloha and best wishes.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom BC, Canada

Top notch service

Posted Feb 24, 2015
Excellent stay. No fault with hotel and resort. Works out expensive if there at resort restaurants. Great service, very family friendly. Highly recommended for families who value great service and are willing to pay for it!!