Ratings based on 634 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified travelerfrom New York

Very nice. Very cunfortable. Staff Great

Posted Jan 29, 2015
Pros: It really suited our needs.
Cons: The bathroom in the room was very small.
Location: Old San Guan was near by about 15min. And other hotels were very close.
We had a beautiful time and liked it very much. We found the bathroom very small.
3 out of 5
for Families
by A verified travelerfrom Massachusetts

Nice pool, nice beach

Posted Jan 17, 2015
Empty glass from room service on first night remained in room for entire duration of stay. Room service took quite a long time. Kids club dark and uninviting (still not sure if it was even open!) Restaurant downstairs in hotel did not even offer menus so we thought the buffet was all that was available. Pool nice. Beach nice. Service at beachside restaurant was great. Concierge helpful. Extremely close to airport (can hear roar of planes on takeoff)
4 out of 5
for Everyone
by A verified travelerfrom USA

Posted Jan 10, 2015
Pros: Location to the airport and right on the beach.
Cons: It would have been nice to have a microwave in the room.
The bed was very comfortable. I felt the lighting in the room could have been a little better. It was very nice having a safe in the room; however, it was hard to work with because of it was located on the closet shelf.
4 out of 5
for Everyone
by A verified travelerfrom White Plains NY

Great beach, great food and great view

Posted Jan 4, 2015
Pros: The location is great, close to the airport, easy to get to old San Juan and many great restaurants within walking distance.
Cons: I wish there was a microwave in the room to heat leftovers. I had complained about the clothes line in the bathroom tub not working and was not fixed.
Location: There is a market place across, tons of restaurants with great food of all prices.
We had booked this during the new year week for 5 of us. We had two rooms, 1 king and the other double beds (almost queen size). The rooms were facing the city view on the 10th floor. You can see airplanes land as the resort is close to the airport. I was worried that it would be noisy, but the balcony doors are solidly sound proof. Couldn't hear a thing at night except for the fireworks on New Years Eve. The beds were medium firm and extremely comfortable. The staff are very friendly and keep the place extremely clean. They are very generous with towels. The Pool is fantastic, clean and beautiful. There is a swim up bar. The beach restaurant has great food, pizza and sandwiches. The drinks are tasty and well made. The service is fast even on the busiest of days as this was peak season. The beach is beautiful. Soft soft sands. The waves were very calm for 5 days, a little rough on the 6th morning. Had a great time in the ocean, swimming and bobbing around. You can rent beach umbrellas for 10$ a day. The lounge chairs are free and very clean. The staff work very hard to keep everyone happy. The tour desk was helpful and the tours great. If you go during peak season the snorkeling tours get sold out so book in advance. Overall had a great time, will go back there in a heart beat.
5 out of 5
for Everyone
by A verified traveler

Posted Dec 31, 2014
This is a wonderful resort. We were here on our honeymoon. We arrived to chocolate covered strawberries and champagne in our rooms. Pool and beach are fantastic! We were also to book a car for the weekend right at the hotel. We were also able to book a tour of the rainforest at the hotel with convenient pick up and drop off there.
3 out of 5
by A verified travelerfrom Caribbean

Pre-Christmas trip

Posted Dec 29, 2014
There were a lot of positives with the hotel (although all are what you would expect from a 4*). However the negatives always weigh heavier. I had a slight uncomfortable feeling on check in, when the staff member said "oh you booked through Expedia". A few of the issues we had; - We had to constantly call to request basics (Towels - more than once, extra pillows, TV remote control - had to ask twice, a hair dryer, toiletries not replaced etc.). The promised sliipers and dressing gowns didn't materialise. - The corridor of the floor flooded the first evening - sprinkler defect. We were called at 11.30 pm to see if we would move. The children were asleep so we said we would rather not unless necessary, they said no problem let's do it in the morning. There then proceeded a night of shouting workmen amidst a clean up. We were then told in the morning that the move was off.
3 out of 5
by A verified travelerfrom Boston, MA

Just ok....

Posted Dec 27, 2014
Extremely close the SJU airport and on the beach though beach is public and quite crowded. Pool and hot tub were both very crowded at all times and beach umbrellas cost $10/day. Room service was spotty (I couldn't get any small towels/washcloths) and room layout is similar to a lower priced hotel/motel that sacrifices the bathroom for the larger room. As I am 5'2" I had some trouble reaching the in-room safe but managed. The refrigerator is great but froze all my milk/food and there was no temp switch to fix it. Walls are paper thin and I strongly recommend bringing earplugs if your a light sleeper. Grounds are small but well kept and pretty; staff was very friendly and professional. There is some fast food across the street (burger king, wendy's, baskin robins) as well as a small market where I bought milk/yogurt and fresh fruit/cheeses. Hotel room service was good and portions large. Spa staff were very friendly as well but my deep tissue massage was more like a medium Swedish. Fitness room is very new, open 24 hours and are wall to wall windows looking out to the sea. All in all, I was hoping this would be as nice as the Boston Intercontinental but it wasn't. Not sure I'd stay here again as its too ordinary for the price.
5 out of 5
for Everyone
by A verified travelerfrom Connecticut

second time around - as great as the first visit!

Posted Dec 26, 2014
Pros: pool area is my favorite! lots of shade and gorgeous views of the palms.
Location: plenty of resort restaurants, easy access to walgreens and several fast food restaurants, grocery store. Hotel next door has a night club.
Everything has been very consistent with this hotel twice now. Excellent service, the ocean view is definitely worth paying for, it's easily one of the best out there (and I've looked at a lot of hotels' websites while preparing our trip). The pool area is amazing, with lots of palm trees and vegetation to find many shade filled spots which is important in the sweltering heat. The jacuzzi area was my favorite, relatively large so if it becomes popular you won't rub against other people, shaded, on until late, and great view to the pool from it. Service is great but the alcoholic cocktails (the ones with 4 varieties of rum), are super strong and perhaps not as tasty as you would imagine (they do get you drunk...); pina colada is what i'd recommend for a more flavorful experience. The hotel restaurants are not cheap, but the portion sizes make it easy to share a meal. There are a couple of cheaper restaurants on the main road which are perfect for delicious cheaper meals. While my husband and I were there, they painted the wall next to our room, and they were repairing other little things around the hotel, which shows that they maintain it well. Staff was very attentive to needs but we usually are very low key people so it's not like we had a lot of requests. The beach is also amazing, clean fine sand and clear water, about 1 mile long so great for beach walks, runs. They have a jet ski rental area right outside the hotel but not a lot of other water sports.
3 out of 5
by A verified travelerfrom new york

A good choice

Posted Dec 23, 2014
The hotel was great with good facilities. Food options and drinks were overpriced. Didn't appreciate that they didn't provide even complementary water in the room. The beach and pool were excellent. Spa was crowded but decent. Excellent gym with beach front views.
5 out of 5
for Everyone
by A verified traveler

Great hotel, perfect location

Posted Dec 19, 2014
Pros: Right next to El San Juan hotel (dancing, restaurants); bus stop right in front to go to Old San Juan; GREAT MOJITOS
I lived in San Juan for a year so knew what I was doing when I went back. I actually lived in the apartment building right across the street from the InterContinental, and knew it was a great location on the best part of the beach in San Juan. I wasn't disappointed: the stay was fantastic --two girlfriends and I went as a 40th birthday getaway and we have decided to make it an annual event! A few specifics. First, Expedia screwed up by indicating that this hotel has rollaway beds, which it does NOT. However, Irene, the Front Desk manager, was GREAT about moving us to a room with a larger bed and pull out sofa. I had mentioned that we were coming for a birthday weekend, and we came back to the room on the first night to find a bottle of wine, some chocolates, and small finger foods, along with a lovely birthday note! A super nice touch you don't see very often anymore! We also discovered that poolside, the InterContinental serves 2-for-1 mojitos ALL DAY. Also, Pedro, who waited on us, was AMAZING. Definitely find him if you are there! Lastly, I left my passport at the hotel!!! (Too many mojitos.) Gabriel at Security found it, called me the next day, and had it immediately FedExed to me. Great service, great location -- definitely the place to stay if you come to this lovely island!