Hyatt Regency Grand Reserve Puerto Rico

Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools

Overview of Hyatt Regency Grand Reserve Puerto Rico

Hyatt Regency Grand Reserve Puerto Rico

4.0 star property

4.0/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745

Explore the area

  • Popular LocationCoco Beach Golf and Country Club18 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)34 min drive
  • Popular LocationPinones State Forest38 min drive
  • Popular LocationCastillo San Felipe del Morro58 min drive

Choose dates to view prices

About this area

Río Grande

Located on the beach, Hyatt Regency Grand Reserve Puerto Rico is in Zarzal, a neighborhood in Río Grande. The area's natural beauty can be seen at El Yunque National Forest and Luquillo Beach, while Carabali Rainforest Park and JungleQui Rainforest Ecoadventure Park are popular area attractions. Traveling with kids? Consider Las Cabezas de San Juan Nature Reserve, or check out an event or a game at Hipodromo Camarero. Discover the area's water adventures with boat tours and fishing nearby, or enjoy the great outdoors with hiking/biking trails and horse riding. Guests love the resort's quiet location.

What's nearby

  • Bahia Beach - 14 min walk
  • Coco Beach Golf and Country Club - 18 min walk
  • Wyndham Rio Mar Casino - 18 min drive
  • Pinones State Forest - 38 min drive
  • Castillo San Felipe del Morro - 58 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 34 min drive

Restaurants

  • Pasion - 6 min walk
  • Ekelekua - 8 min drive
  • La Familia Bakery 2 - 9 min drive
  • El Verde BBQ - 9 min drive
  • Puertorrican Bakery - 11 min drive

About this property

Hyatt Regency Grand Reserve Puerto Rico

Upscale resort on the beach, with 3 outdoor swimming pools
Spend the day relaxing at the beach, practicing your swing on Hyatt Regency Grand Reserve Puerto Rico's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hyatt Regency Grand Reserve Puerto Rico offers 579 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 50-inch Smart televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can play rounds at the 36-hole golf course. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rainforest Spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 16.73 per night)
  • Valet parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 35 for adults and USD 20 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Water's Edge
  • Nori Asian Grill
  • Prime 787

Things to do

  • 24-hour fitness center
  • 36 holes of golf
  • 3 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (40000 square feet)
  • Meeting rooms - 13

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch Smart TV
  • Digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room bottled water
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 35 for adults and USD 20 for children (approximately)
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 420 out of 834 reviews
5 - Excellent 50%
Rating 4 - Good. 199 out of 834 reviews
4 - Good 24%
Rating 3 - Okay. 89 out of 834 reviews
3 - Okay 11%
Rating 2 - Poor. 61 out of 834 reviews
2 - Poor 7%
Rating 1 - Terrible. 65 out of 834 reviews
1 - Terrible 8%

4.4/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is absolutely beautiful. the rooms are nice and clean and its in a great location to east or west island activities. A few things they could improve on: 1. Have Queen beds in the rooms that allow 4 guests. Full beds are tough for couples to sleep in. 2. Have more activities at the resort. there were NO group/guest activities except craft time for kids and a little bit of music near the bar at night. Most resorts have classes to take, social things to do, etc.. 3. The pool stays open 24 hours which is great. but towel service ends at 7pm. so you need to remember to grab a towel earlier if you are to swim after 7pm. The bar at the pool ends early as well. For me that isn't a problem but for a resort, you think you'd want music and fun at the pool a bit later into the evening. 4. The wait time to get coffee (the ony place to get coffee) in the morning at the little market was crazy long. I may have missed other places to get coffee. but coffee should be easy to access at hotels. the coffee machines in room were not good. they made a small cup and the cup that they provided didn't really fit in the machine. going ot get coffee in the morning was an hour activity. 5. More places to get food. the wait times in the morning for breakfast (and coffee or quick purchase foods to go) were long. 6. Food - they needed a local type food restaurant. they had closed the only one they had recently. Italian and Japanese are nice and it was good but local options are nice to
Stayed 7 nights in Jun 2022

5/5 Excellent

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family and child-friendly.
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable and peaceful environment. Good food.
Stayed 2 nights in Jul 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very friendly and helpful. The guest rooms were very spacious and clean. The pools were also very nice with the exception of stepping on cups in the pool because guest could not properly dispose of them from the pool bar. The restaurants were good. 787 Prime was our favorite meal there. We wish the restaurants had a few more food choices. Our overall stay was really good and we enjoyed ourselves at the resort.
Stayed 5 nights in Jun 2022

2/5 Poor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are great and the property is beautiful the help was wonderful. Don't mind paying for quality food but. All the food and drinks on sight and the restaurants are very expensive. They offer the same menu every day with very little variety. The food was just okay nothing special. Left with the feeling of being nickled and dimed to death as did many of the people we talked to a poolside. Breakfast for two was over $70 at the Waterfront. All kinds of fees. A resort fee of $49 a day. They even charged $17 for parking your rental car every day. Do not go to this resort without a rental car or you are stuck in a money trap. Sorry Hyatt but I speak the truth. Fool me once shame on me. Felt bent over. Never again.
Stayed 9 nights in Jun 2022