COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Hyatt Regency Grand Reserve Puerto Rico

Photo gallery

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools

Overview of Hyatt Regency Grand Reserve Puerto Rico

Hyatt Regency Grand Reserve Puerto Rico

4 out of 5

3.9/5 Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationBahia Beach14 min walk
  • Popular LocationCoco Beach Golf and Country Club18 min walk
  • Popular LocationWyndham Rio Mar Casino18 min drive
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)31 min drive

Choose dates to view prices

About this area

Rio Grande

Located in Rio Grande, Hyatt Regency Grand Reserve Puerto Rico is on the beach. Coco Beach Golf and Country Club and Big Tree Trail are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Carabali Rainforest Park and JungleQui Rainforest Ecoadventure Park. Traveling with kids? Consider Las Cabezas de San Juan Nature Reserve, or check out an event or a game at Hipodromo Camarero. Discover the area's water adventures with boat tours and fishing nearby, or enjoy the great outdoors with horse riding and hiking/biking trails. Guests love the resort's quiet location.
Popular Location

What's nearby

  • Bahia Beach - 14 min walk
  • Coco Beach Golf and Country Club - 18 min walk
  • Estudio de Arte Samuel Lind - 15 min drive
  • Carabali Rainforest Park - 18 min drive
  • Wyndham Rio Mar Casino - 18 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 31 min drive

Restaurants

  • Water's Edge — 1 min walk
  • Nori Asian Grill — 1 min walk
  • Pasion — 6 min walk
  • Ekelekua — 8 min drive
  • Richie's Cafe — 8 min drive

About this property

Hyatt Regency Grand Reserve Puerto Rico

Upscale resort on the beach, with 3 outdoor swimming pools
Spend the day relaxing at the beach, practicing your swing on Hyatt Regency Grand Reserve Puerto Rico's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 543 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and coffee makers. Free WiFi and balconies or patios are standard, as are Smart TVs with digital channels.
Hyatt Regency Grand Reserve Puerto Rico offers 543 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 1 an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rainforest Spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 16.73 per night)
  • Valet parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 27 for adults and USD 14 for children
  • 4 restaurants and 1 coffee shop/café
  • 3 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 36 holes of golf
  • 3 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Playground
  • Refrigerator
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf pro shop
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference space (40000 square feet)
  • Meeting rooms - 13

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch Smart TV
  • Digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 for adults and USD 14 for children (approximately)
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 216 out of 428 reviews
5 - Excellent 50%
Rating 4 - Good. 91 out of 428 reviews
4 - Good 21%
Rating 3 - Okay. 41 out of 428 reviews
3 - Okay 10%
Rating 2 - Poor. 33 out of 428 reviews
2 - Poor 8%
Rating 1 - Terrible. 47 out of 428 reviews
1 - Terrible 11%

4.4/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Traveled with group
Disliked: Cleanliness
The pool area is beautiful but the room was not supplied with enough towels, no coffee/tea, no ironing board. When I asked for the items it was dropped off in a garbage bag for me to put it away myself. Check-in took 45 min. Not enough employees to run it smoothly. The beach was never cleaned from the night before.
Stayed 3 nights in Jun 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jun 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Jun 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort I’ve ever stayed in. Beautiful!
Stayed 4 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021