Sheraton Puerto Rico Hotel & Casino

Featured Image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Overview of Sheraton Puerto Rico Hotel & Casino

Sheraton Puerto Rico Hotel & Casino

4 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
200 Convention Boulevard, San Juan, 00907

Explore the area

  • Popular LocationPuerto Rico Convention Center2 min walk
  • Popular LocationPan American Pier14 min walk
  • Popular LocationCondado Beach17 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)12 min drive

Choose dates to view prices

About this area

San Juan

Located in San Juan, Sheraton Puerto Rico Hotel & Casino is in the business district and near the beach. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and Carolina Beach. Looking to enjoy an event or a game while in town? See what's going on at Jose Miguel Agrelot Coliseum. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ziplining nearby.

What's nearby

  • Sheraton Casino - 1 min walk
  • Puerto Rico Convention Center - 2 min walk
  • Pan American Pier - 14 min walk
  • Condado Beach - 17 min walk
  • Luis Muñoz Rivera Park - 20 min walk

Getting around

  • Sacred Heart Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 12 min drive

Restaurants

  • District Lounge&Sushi Bar — 1 min walk
  • Pool Bar & Grille — 1 min walk
  • Texas de Brazil — 3 min walk
  • Macchiato Coffe Shop — 10 min walk
  • Melanzana — 13 min walk

About this property

Sheraton Puerto Rico Hotel & Casino

Bayside San Juan hotel in Isla Grande, near Puerto Rico Convention Center
Along with 5 restaurants, this smoke-free hotel has a full-service spa and a casino. WiFi in public areas is free. Additionally, an outdoor pool, 3 bars/lounges, and a 24-hour fitness center are onsite. All 503 soundproofed rooms provide free WiFi, free wired Internet, and pillowtop beds. Guests can enjoy spring water baths, and other standard amenities include iPod docks, 24-hour room service, and flat-screen TVs.
Sheraton Puerto Rico Hotel & Casino offers 503 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, spring water baths, bathrobes, and designer toiletries.

This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open select days.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 18 per night)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6 AM–11 AM: USD 12.00-25.00 for adults and USD 12.00-12.50 for children
  • 5 restaurants and 1 coffee shop/café
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 18 casino gaming tables
  • 448 casino slot machines
  • Beach towels
  • Casino (21000 square feet of space)
  • Casino VIP room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Spring water bathtub
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Dogs and cats welcome
2 per room (up to 70 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 35.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 16 percent of room rate

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.00 and USD 25.00 for adults, USD 12.00 and USD 12.50 for children (approximately)
  • Self parking fee: USD 18 per night
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

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Sheraton Puerto Rico Hotel & Casino Hotel San Juan

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 592 out of 976 reviews
5 - Excellent 61%
Rating 4 - Good. 216 out of 976 reviews
4 - Good 22%
Rating 3 - Okay. 81 out of 976 reviews
3 - Okay 8%
Rating 2 - Poor. 46 out of 976 reviews
2 - Poor 5%
Rating 1 - Terrible. 41 out of 976 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Sep 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like proximity to Distrito TMobile and overall Old San Juan closeness.
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was neat clean
Stayed 3 nights in Sep 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pool.
Stayed 3 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great week in San Juan at the Sheraton. Conveniently located and has a great spa and pool area. Rooms were spacious and clean and the staff was great.
Stayed 1 night in Sep 2021