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Sheraton Puerto Rico Hotel & Casino

Photo gallery for Sheraton Puerto Rico Hotel & Casino

Lobby
Rooftop pool
Rooftop pool
Infinity pool
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Overview of Sheraton Puerto Rico Hotel & Casino

Sheraton Puerto Rico Hotel & Casino

4.0 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
200 Convention Boulevard, San Juan, 00907

Explore the area

  • Popular LocationPuerto Rico Convention Center2 min walk
  • Popular LocationPan American Pier14 min walk
  • Popular LocationCondado Beach17 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)16 min drive

Room options

About this area

San Juan

Sheraton Puerto Rico Hotel & Casino is located in Santurce, a neighborhood in San Juan, and is in the entertainment district and near the beach. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and Carolina Beach. Looking to enjoy an event or a game while in town? See what's going on at Jose Miguel Agrelot Coliseum. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ziplining nearby.

What's nearby

  • Sheraton Casino - 1 min walk
  • Puerto Rico Convention Center - 2 min walk
  • Pan American Pier - 14 min walk
  • Condado Beach - 17 min walk
  • Luis Muñoz Rivera Park - 20 min walk

Getting around

  • Sacred Heart Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • Texas de Brazil - 3 min walk
  • Macchiato Coffe Shop - 10 min walk
  • Eter Rooftop & Lounge - 12 min walk
  • Casita Miramar - 12 min walk
  • La Jaquita Baya - 13 min walk

About this property

Sheraton Puerto Rico Hotel & Casino

4-star hotel in the heart of Santurce
Condado Beach is located near Sheraton Puerto Rico Hotel & Casino, which provides a casino, a terrace, and a coffee shop/cafe. Hit the jackpot at this hotel with amenities such as a casino VIP room, 448 slot machines, and 18 casino gaming tables. Treat yourself to a Swedish massage, a detox wrap, or a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature Asian cuisine and a poolside location. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • Tour/ticket assistance, a porter/bellhop, and massage treatment rooms
  • Luggage storage, free newspapers, and multilingual staff
  • Guest reviews give good marks for the helpful staff and location
Room features
All 503 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with spring water tubs and designer toiletries
  • 40-inch HDTVs with premium channels
  • Recycling, free infant beds, and coffee/tea makers

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 18 per night)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6 AM–11 AM: USD 12.00-25.00 for adults and USD 12.00-12.50 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service

Restaurants on site

  • District Lounge&Sushi Bar
  • The Bay Pool Bar & Grille
  • Choices Urban Bistro
  • Metropol Restaurant
  • Texas de Brazil

Things to do

  • 24-hour fitness center
  • Full-service spa

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator (on request)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference center (35000 square feet of space)
  • Meeting rooms - 21

Outdoors

  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 18 casino gaming tables
  • 448 casino slot machines
  • Beach towels
  • Casino (21000 square feet of space)
  • Casino VIP room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator (on request)

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Recycling
  • Soundproofing

More properties to consider

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 13 to December 14:
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 70 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • 18 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 12.00 and USD 25.00 for adults, USD 12.00 and USD 12.50 for children (approximately)
  • Self parking fee: USD 18 per night
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 30 per night
  • Rollaway bed fee: USD 40.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
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Sheraton Puerto Rico Hotel San Juan
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Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan
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Sheraton Puerto Rico Hotel & Casino Hotel
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Sheraton Puerto Rico Hotel & Casino Hotel San Juan

Frequently asked questions

Is Sheraton Puerto Rico Hotel & Casino pet-friendly?

Yes, Sheraton Puerto Rico Hotel & Casino allows cats and dogs (limit 2 per room) with a maximum weight of up to 70 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Sheraton Puerto Rico Hotel & Casino?

As of Sep 26, 2022, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Hotel & Casino on Oct 11, 2022 start from $206.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sheraton Puerto Rico Hotel & Casino?

Self parking is available for USD 18 per night. Valet parking is available for USD 25 per day.

What time is check-in at Sheraton Puerto Rico Hotel & Casino?

Check-in is from 3 PM - midnight.

What time is check-out at Sheraton Puerto Rico Hotel & Casino?

Check-out is at noon.

Where is Sheraton Puerto Rico Hotel & Casino located?

Located in Santurce, this spa hotel is within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier. Condado Beach and Port of San Juan are also within 3 mi (5 km).

Can I cancel my reservation for free at Sheraton Puerto Rico Hotel & Casino and receive a full refund?

Yes, Sheraton Puerto Rico Hotel & Casino offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Puerto Rico Hotel & Casino cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 599 out of 1001 reviews
5 - Excellent 60%
Rating 4 - Good. 206 out of 1001 reviews
4 - Good 21%
Rating 3 - Okay. 99 out of 1001 reviews
3 - Okay 10%
Rating 2 - Poor. 52 out of 1001 reviews
2 - Poor 5%
Rating 1 - Terrible. 45 out of 1001 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Oung-Jo
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great but the jacuzzi was not working our entire stay which was a little bummer.
Stayed 5 nights in Aug 2022

5/5 Excellent

Natasha
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Aug 2022

5/5 Excellent

Luis
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers everything : good restaurants inside the building, a nice pool area with it's own bar , ample, quite and comfortable rooms, a huge casino, and above all, an excellent staff. I am a local resident who was staying (4 nights) there due to a conference and I can tell that my experience was above expectations.
Stayed 4 nights in Aug 2022

3/5 Okay

Kayla
Traveled with family
Liked: Staff & service
The rooms was okay not to spacious nice view though. Restaurants inside food was okay not to crazy. Pool was nice whirlpool was out of service. But overall the staff was very friendly
Stayed 4 nights in Aug 2022

5/5 Excellent

KanJuette
Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a wonderful time being in San Juan and the people were very friendly at the hotel and surroundings.
Stayed 3 nights in Aug 2022

5/5 Excellent

Orlando
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near the most attractions
Stayed 3 nights in Aug 2022

5/5 Excellent

Dale
Coo
Stayed 3 nights in May 2021

3/5 Okay

Michele
Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No USB ports or refrigerators in rooms. Can’t bring back leftovers or to go food or get water bottles cold. Pool water was cloudy and tile grout black in lots of areas. Food was good but very pricey. Breakfast buffet was AWESOME! We’ll worth paying ahead bc prices in hotel are crazy high. Distrito T-Mobile across the street was a huge plus. Shuttle to town was great but the beach they take you to is awful. Nowhere to eat or drink just nasty bathrooms and a broken down creepy old closed concession stand.
Stayed 3 nights in Jul 2022

3/5 Okay

Latavia
Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was just dirty all over.