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Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Guest reviews

4.4/5 Excellent
997 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationSheraton Casino1 min walk
Popular LocationPuerto Rico Convention Center2 min walk
Popular LocationPan American Pier14 min walk
AirportSan Juan (SJU-Luis Munoz Marin Intl.)12 min drive

Choose dates to view prices

  • Traditional Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsTraditional Room, 1 King Bed
  • Traditional Room, 2 Double Beds

    4.7/5 guest room rating

    Room amenities

    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsTraditional Room, 2 Double Beds
  • Superior Room, 2 Double Beds, Bay View

    4.6/5 guest room rating

    Room amenities

    • Bay view
    • Sleeps 2
    • 2 Double Beds
    More detailsSuperior Room, 2 Double Beds, Bay View
  • Superior Room, 2 Double Beds, Bay View

    3.8/5 guest room rating

    Room amenities

    • Bay view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuperior Room, 2 Double Beds, Bay View
  • Club Room, 1 King Bed, City View

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsClub Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Bay View

    Room amenities

    • Bay view
    • Sleeps 3
    • 1 King Bed
    More detailsClub Room, 1 King Bed, Bay View
  • Club Room, 2 Double Beds, Bay View

    Room amenities

    • Bay view
    • Sleeps 4
    • 2 Double Beds
    More detailsClub Room, 2 Double Beds, Bay View
  • Executive Suite, 1 King Bed with Sofa bed, City View

    Room amenities

    • City view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsExecutive Suite, 1 King Bed with Sofa bed, City View
  • Club Room, 2 Double Beds

    Room amenities

    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsClub Room, 2 Double Beds
  • Suite, 1 King Bed

    Room amenities

    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed
  • Club Suite, 1 Bedroom

    Room amenities

    • Bay view
    • Sleeps 4
    • 1 King Bed
    More detailsClub Suite, 1 Bedroom
  • Deluxe Room, 1 King Bed, Balcony, Bay View

    Room amenities

    • Bay view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Balcony, Bay View
  • Deluxe Room, 2 Double Beds, Balcony, Bay View

    Room amenities

    • Bay view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds, Balcony, Bay View
  • Suite, 1 Bedroom, Bay View

    Room amenities

    • Bay view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 Bedroom, Bay View
  • Presidential Suite, 1 King Bed with Sofa bed, Jetted Tub, Bay View

    Room amenities

    • Bay view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsPresidential Suite, 1 King Bed with Sofa bed, Jetted Tub, Bay View

About this area

San Juan

Located in San Juan, Sheraton Puerto Rico Hotel & Casino is in the business district and near the beach. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and Carolina Beach. Looking to enjoy an event or a game while in town? See what's going on at Jose Miguel Agrelot Coliseum. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and skydiving nearby.

Visit our San Juan travel guide
Map
Popular Location

What's nearby

  • Sheraton Casino - 1 min walk
  • Puerto Rico Convention Center - 2 min walk
  • Pan American Pier - 14 min walk
  • Condado Beach - 17 min walk
  • Escambron Beach - 10 min drive

Getting around

  • Sacred Heart Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 12 min drive

Restaurants

  • District Lounge&Sushi Bar — 1 min walk
  • Pool Bar & Grille — 1 min walk

About this property

Sheraton Puerto Rico Hotel & Casino

Bayside San Juan hotel in Isla Grande, walk to Puerto Rico Convention Center
Along with 5 restaurants, this smoke-free hotel has a full-service spa and a casino. WiFi in public areas is free. Additionally, an outdoor pool, 3 bars/lounges, and a 24-hour fitness center are onsite. All 503 soundproofed rooms provide free WiFi, free wired Internet, and pillowtop beds. Guests can enjoy spring water baths, and other standard amenities include iPod docks, 24-hour room service, and flat-screen TVs.
Sheraton Puerto Rico Hotel & Casino offers 503 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, spring water baths, bathrobes, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open select days.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitization guidelines of Commitment to Clean (Marriott)
Disinfectant is used to clean the property

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking: USD 18 per night
  • Valet parking: USD 25 per day
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 12.00-25.00 for adults and USD 12.00-12.50 for children
  • 5 restaurants and 1 coffee shop/café
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 18 casino gaming tables
  • 448 casino slot machines
  • Beach towels
  • Casino (21000 square feet of space)
  • Casino VIP room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Spring water bathtub

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Dogs and cats only
2 per room (up to 70 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 35.0 per night
Free cribs (infant beds)

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 17.76 percent of room rate

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.00 and USD 25.00 for adults, USD 12.00 and USD 12.50 for children (approximately)
  • Self parking fee: USD 18 per night
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Juan
Sheraton Puerto Rico Hotel & Casino Hotel
Sheraton Puerto Rico Hotel & Casino San Juan
Sheraton Puerto Rico Hotel & Casino Hotel San Juan

Frequently asked questions

Can I cancel my reservation for free at Sheraton Puerto Rico Hotel & Casino and receive a full refund?
Yes, Sheraton Puerto Rico Hotel & Casino offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Puerto Rico Hotel & Casino cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton Puerto Rico Hotel & Casino?
As of Jul 12, 2020, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Hotel & Casino on Jul 25, 2020 start from $189, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
Yes, Sheraton Puerto Rico Hotel & Casino allows cats and dogs (limit 2 per room) with a maximum weight of up to 70 lbs per pet. Service animals are exempt from fees.
How much is parking at this property?
Self parking is available for USD 18 per night. Valet parking is available for USD 25 per day.
What time is check-in at Sheraton Puerto Rico Hotel & Casino?
Check-in is from 3 PM–midnight.
What time is check-out at Sheraton Puerto Rico Hotel & Casino?
Check-out is at noon.
Where is this hotel located?
Located in Isla Grande, this spa hotel is within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier. Condado Beach and Port of San Juan are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for Sheraton Puerto Rico Hotel & Casino

4.4
Excellent
5 - Excellent
617
4 - Good
257
3 - Okay
66
2 - Mediocre
29
1 - Poor
28
4.5
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente ! Vista habitación piscina todo hermoso lo q le añadiría sería algo más de entretenimiento dentro de el hotel algún show o teatro para los q nos les gusta salir fuera pero me encanto !

Stayed 2 nights in Jul 2020

1/5

  • Disliked: Staff & service, amenities, property conditions & facilities

A lot of noise in the hallway. Dog barking all night. Uncomfortable beds. Not following any rules of standards for COVID19.

Stayed 2 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Limpio y espacioso. Un poco caro el Cafe pero su localización es muy buena..

Stayed 1 night in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and comfortable. Friendly and helpful staff. Recommend restaurant.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were caught there when they had the Coronavirus lockdown. It was not the fault of the hotel, but everything was closed from the pool to the restaurants and the casino. The staff was great, the room was beautiful and we were given an upgrade on the room since we were going to be locked up in the room. The cleaning service also did a fabulous job. I have absolutely no complaints. Doug Martyniuk

Stayed 2 nights in Mar 2020