expedia

Photo gallery

Featured Image
Outdoor pool
View from Room
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk

Guest reviews

4.3/5 Excellent
985 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationSheraton Casino5 min walk
Popular LocationPuerto Rico Convention Center7 min walk
Popular LocationPan American Pier14 min walk
AirportSan Juan (SJU-Luis Munoz Marin Intl.)11 min drive

Choose dates to view prices

  • Room, 1 King Bed with Sofa bed

    4.7/5 guest room rating

    Room amenities

    • 315 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsRoom, 1 King Bed with Sofa bed
  • Room (2 Queen Beds with Sofa Bed)

    4.7/5 guest room rating

    Room amenities

    • 365 sq ft
    • City view
    • Sleeps 6
    • 2 Queen Beds and 1 Double Sofa Bed
    More detailsRoom (2 Queen Beds with Sofa Bed)
  • Room, 1 King Bed with Sofa bed, View

    4.6/5 guest room rating

    Room amenities

    • 315 sq ft
    • Bay view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsRoom, 1 King Bed with Sofa bed, View
  • Room, View (2 Queen Beds with Sofa Bed)

    4.8/5 guest room rating

    Room amenities

    • 312 sq ft
    • Bay view
    • Sleeps 6
    • 2 Queen Beds and 1 Double Sofa Bed
    More detailsRoom, View (2 Queen Beds with Sofa Bed)
  • Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

    5/5 guest room rating

    Room amenities

    • 365 sq ft
    • City view
    • Sleeps 6
    • 2 Queen Beds and 1 Double Sofa Bed
    More detailsRoom, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

About this area

San Juan

Located in San Juan, Hyatt Place San Juan/City Center is in the business district and near the beach. Pan American Pier and San Juan Gate are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Escambron Beach. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium.

Visit our San Juan travel guide
Map
Popular Location

What's nearby

  • Sheraton Casino - 5 min walk
  • Puerto Rico Convention Center - 7 min walk
  • Pan American Pier - 14 min walk
  • Condado Beach - 15 min walk
  • Escambron Beach - 9 min drive

Getting around

  • Sacred Heart Station - 4 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 11 min drive

Restaurants

  • Gallery Kitchen — 1 min walk
  • Gallery Market — 1 min walk

About this property

Hyatt Place San Juan/City Center

Bayside San Juan hotel in Isla Grande, walk to Puerto Rico Convention Center
Along with a restaurant, this hotel has an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a coffee shop/café are onsite. All 149 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts like pillowtop beds and premium bedding. Other amenities available to guests include sofa beds, living rooms, and refrigerators.
Hyatt Place San Juan/City Center offers 149 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate living rooms and include sofa beds. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitization guidelines of GBAC STAR (Hyatt)
Sheets and towels are washed at 60°C/140°F or hotter
High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Protective shields in place at main contact areas
Contactless check-in and check-out

Safety measures

Individually-wrapped food options available for breakfast
Hand sanitizer provided
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking: USD 15.00 per day

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar

Things to do

  • 24-hour fitness center
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Dry cleaning service
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Separate living room
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Computer station
  • Conference space (3025 square feet)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Linens
  • Pillow-top mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate living room
  • Separate sitting area

Policies

Check-in

Check-in from 4:00 PM - 5:00 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night, plus a deposit of USD 75.00 per stay
2 per room (up to 50 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18.314 percent of room rate
The resort fee includes:
  • Breakfast
  • Pool access
  • Fitness center access

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast.
  • The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Hyatt Place San Juan/City Center Hotel
Hyatt Place San Juan/City Center
Hyatt Place Juan/City
Hyatt Juan City Center Juan
Hyatt Place San Juan/City Center Hotel
Hyatt Place San Juan/City Center San Juan
Hyatt Place San Juan/City Center Hotel San Juan

Frequently asked questions

Can I cancel my reservation for free at Hyatt Place San Juan/City Center and receive a full refund?
Yes, Hyatt Place San Juan/City Center offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Place San Juan/City Center cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hyatt Place San Juan/City Center pet-friendly?
Yes, Hyatt Place San Juan/City Center allows pets (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a deposit of USD 75.00 per stay and a fee of USD 75 per pet, per night.
How much is parking at this property?
Self parking is available for USD 15.00 per day.
What time is check-in at this hotel?
Check-in is from 4:00 PM–5:00 AM.
What time is check-out at this hotel?
Check-out is at noon.
Where is this hotel located?
Located in Isla Grande, this hotel is within a 10-minute walk of Sheraton Casino and Puerto Rico Convention Center. Pan American Pier and Condado Beach are also within 15 minutes.

Guest reviews

Overall score and ratings for Hyatt Place San Juan/City Center

4.3
Excellent
5 - Excellent
555
4 - Good
291
3 - Okay
87
2 - Mediocre
33
1 - Poor
19
4.4
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Customer service beyond great Lany was amazing & very resourceful me & my wife will definitely be back thanks for everything

Stayed 2 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was in excellent condition. The people work for the guest be happy

Stayed 1 night in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent Hotel..I Like all (pool, breakfast, room, staff, etc).

Stayed 2 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked everything about this hotel. The room was spacious and the bed comfortable. The pool is great for the kids... and also adults.

Stayed 2 nights in Jul 2020

5/5 Excellent

    Excellent service

    Stayed 3 nights in Jul 2020