“I have a very disappointing experience in this hotel. Because of the poor customer service.
Never welcoming at our arrival then when we checked out, I supposed to receive my deposit back, but the front desk employee didn’t know how to process the refund. Instead of finding a solution, he seemed confused and unprepared.
He told me just to give my phone number and of needs something he will contact me. At the end I had to ask for my receipt because he never printed it for me.
He mentioned that I……
“I have a very disappointing experience in this hotel. Because of the poor customer service.
Never welcoming at our arrival then when we checked out, I supposed to receive my deposit back, but the front desk employee didn’t know how to process the refund. Instead of finding a solution, he seemed confused and unprepared.
He told me just to give my phone number and of needs something he will contact me. At the end I had to ask for my receipt because he never printed it for me.
He mentioned that I……
Consuelo