“Four big issues: the pet fee advertised on Expedia was $75. When I check in, I’m told it is $125 (= $143.16 with taxes!) No apologies or explanation. It has been $125 since 2024. They just never bothered to tell Expedia. Secondly, they charge your card $100 PER NIGHT for incidentals. Check-in clerk was not friendly. “If you can’t pay the charges (now up to about $1,000 for three nights), I can’t check you in.” Thirdly, the pool and hot tub are shut down/closed. The hotel and the room are worn……
“The room had no smell, no stale smell nor old smoke smell. the staff was very easy to talk to. Larry was always walked up to assist. There were several places to eat within 6 to 2 minutes drive.”
“The staff that checked us in was very rude, and unprofessional. He appeared to be sleeping and could have been upset that we woke him up, we had a late check in. He shoved the keys to us and walked away, literally giving us super short answers to questions we asked. The towels at the hotels are white, however you could see the stain and dirt in them. Graciously we took our own towels. They need their towels replaces. The room was average cleaned, could use some deep cleaning. I wouldn't……
“The front desk gentleman who checked us in was great. We had a nice chat about this and that and he was so personable. The room was spacious and spotless. Great bathroom shower setup. Plenty of parking, and a really good sports bar restaurant (Lucky 13) right next door.”