“The room was not cleaned on the first night. We had to go to the front desk the next day and request for the room to be cleaned. After we requested the room to be cleaned they came in and replaced towels and made the beds. They also did not empty the trash at all and they did not take these used wash clothes that were in the tub. After this event we figured they weren’t interested in working or keeping the property clean and cleaning the rooms. We were surprised at the level of neglect……
“The room was clean and the staff were friendly. Unfortunately, our stay was disappointing. We stayed in a room with two queen beds, and both mattresses were extremely soft and uncomfortable. We sank into the mattresses while sleeping and woke up with severe backaches the next morning. A comfortable and supportive mattress is very important for a hotel stay, and unfortunately, the beds made it difficult for us to get a good night’s sleep. The mattresses definitely need to be replaced or upgraded.”