“We arrived at 4:00 pm and waited 20 minutes in line to find the room was not ready. The staff stored our luggage and said they would call us when the room was available. We never received a call and finally returned to the hotel at 7:30 pm to find that the room was ready and given a brief apology for not calling. This is unacceptable for a hotel of this caliber. At the very least the Amway Grand could have comped our parking for the inconvenience. Our room was just above the exterior patio with……