“We stayed in the presidential penthouse. Room 7506. The ac never went below 75. One night the ac was broken and it was close to 90 degrees in there. Sweating while I was sleeping on top of the blanket. Idk about you but being outside in 90 degree weather and getting no relief except cold showers not super relaxing. Not only our room but every restaurant had no ac either. Sweat dripping down my back. It was so uncomfortable. We had a butler service which I have no complaints however they were……
“We chose Royalton Hideaway Saint Lucia for our honeymoon, expecting the luxury, adults-only Diamond Club experience that was advertised. Unfortunately, the experience did not match that expectation.
Our room and balcony showed significant maintenance issues, including a door that did not properly close, damaged and poorly finished areas, and visible wear. We requested that the door be repaired through our butlers. Later, an Expedia representative characterized our maintenance request as a……
“I recently stayed at this property, and the harbor view room was absolutely stunning. However, the shower design was a bit of a letdown, as it didn't have a door, making it messy and inconvenient, especially when traveling with kids. Another issue we faced was the constant shortage of towels. We had to repeatedly call the front desk or hunt down housekeeping staff to request more.
On a more positive note, the Saturday BBQ buffet with live entertainment was a great experience, although we paid……
“Fabulous in EVERY way. The resort is located in the north of the island, within very close proximity to pigeon Island. The staff was attentive, and friendly. The rooms were spectacular, and well maintained. The property was similarly well looked after, and we especially appreciated the regular “fogging” that they did to keep mosquitoes at bay.
Breakfast was excellent, and of good variety every day.
Overall, a great location for a family holiday, and would highly recommend it.”
“BodyHoliday was perfect. From the super accommodating staff, delicious meals, and lovely ocean view we couldn't ask for anything more. The included spa services truly gave us the ability to detox and unwind. The place is active if you want to be active or relaxed if you want take it easy. We can't wait to go back, just like half the people there.”
“The staff was wonderful. Extremely helpful, polite, gracious and very charming.
The food was very good and the service very professional.
We will be back.”
“My husband and I loved our 4 night stay at East Winds, a small (30 rooms) lovely resort. East Winds is a quiet, peaceful retreat on a pretty beach and wonderful attentive staff —”
“This review was for the bay gardens beach resort, as Sapphire was not opened when we went at the end of May/June. When we booked in Nov the previous year, it was supposed to open in Jan. When we checked directly with the resort in Apr, 6 weeks before our arrival, they further confirmed our room would be available. 3 weeks later, they said it would not be open and put us in 2 rooms at bay gardens. Judging by the construction and pace of work, it would be shocking if it will be opened before July……
“My stay at Mystic by Royalton in St. Lucia was extremely disappointing. The resort is below standards, has recently been bought out by Royalton and will be shutting down for demolishing starting August. Old and broken fixtures throughout, indicating a severe lack of maintenance. Walls were moldy and demonstrated water damage. The resort was filthy.
The customer service was poor, with unprofessional staff who did not seem to care about guest satisfaction.
The food was disgusting and barely……