“The hotel was not clean at all, and unfortunately, the customer service was just as disappointing. When we reported that $200 CAD was missing from my bag in our room, the reception staff did not take the situation seriously or offer any meaningful assistance. Instead, we were told that “$200 is not a lot.”
That response was completely unacceptable. It doesn’t matter whether the amount is $20 or $2,000, guests’ belongings and money should be safe in their rooms. No guest should have to worry……