“The hotel was not clean at all, and unfortunately, the customer service was just as disappointing. When we reported that $200 CAD was missing from my bag in our room, the reception staff did not take the situation seriously or offer any meaningful assistance. Instead, we were told that “$200 is not a lot.”
That response was completely unacceptable. It doesn’t matter whether the amount is $20 or $2,000, guests’ belongings and money should be safe in their rooms. No guest should have to worry……
“It’s very clear that the hotel’s primary focus is to make guests feel as relaxed and as comfortable as possible, and they succeed on all fronts.
The lakefront view is so worth it. It’s an experience I don’t think I would’ve been able to get elsewhere. It’s calm, quiet and allows you to slow down and really take in the lake’s serenity, rather than it feeling like a brief stop on a tour.
The building is great.
The food was great.
The staff were helpful and kind.
The location is easily……
“The hotel is ok. There are a few things that affected our stay. The first and most important is absence of AC, it was really hot in the room. Thanks we have got a small fan. The breakfast was pretty limited, but ok.”