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Friendly staff, clean & comfortable rooms, free shuttle to/from airport, good breakfast=just what we wanted!

It’s a nice hotel with great rooms but it doesn’t really have any food options nearby. The hotel next door has a bistro but they have VERY limited options on their menu and the one night I decided to go there they were closed because apparently they “didn’t have anybody to work”. Overall the property is nice but if you don’t rent a car you’ll spend a fortune on food delivery.

My wife and I stayed here for a night as a short get away from the kids! We had dinner at the 1400 club, cocktails at Wally's and went to a play at the Altarena Playhouse. I am sure this is easily the nicest hotel on the island. Also it was extremely reasonable!

Clean room friendly staff

The hotel was great, I just did not care for the area

Nice, comfortable hotel. I was fortunate to come when I did because the parking gate was up so I didn't have to pay for parking. I'm guessing it was due to it being on the weekend. Breakfast choices were varied and good

Exceptional hotel. Primarily, the staff was professional and courteous with personality. Ricky was outstanding at check-in, Giselle was enjoyable at the wine bar, and Kevin was kind at check-out. The room was quiet and very well designed. Little details in the design were smart and made it super comfortable. Love the blackout shades and the shade in the “window” of the bathroom. Nice to have a foot bar in the shower. There were no plastic bags in the garbages. Loved the floor material. Super...

Host Alexis went above and beyond to assist us with our stay. She was awesome!

The room was clean and fresh. The bed linens were crisp and clean. The room was equipped with a coffee maker, microwave, refrigerator, iron, flat screen tv, and hair dryer. Complimentary bottled water, coffee, fruit and pastries are provided in the main office in the morning. The hotel staff was friendly, even going so far as to remember and address me by my name when greeting me in the morning. My primary complaints would be 1) the road noise, which, for the most part can be shut out by...

Close to shopping and restaurants. Staff was very accommodating as we arrived a couple hours before check in and they were able to get us a room rather quickly. We were okay if they were not able to but I appreciate they were able to make the effort.

The hotel has been completely renovated and is tastefully decorated, cozy, with ample parking, and a g family running it are very lovely people.

It's great! Thank you so much!!

Very nice hotel right next to the Amtrak station. We took the train so location was perfect. However, you will hear trains running day and night. Very clean room, comfortable bed, great shower. Fridge and microwave. Great breakfast buffet. Walk to wonderful food court place with many options.

We stayed with our preteen and little guy and it was wonderful. Area felt pretty safe. We had a bay view room and got to watch the lighthouse at Alcatraz at night. Real close to dining, Ghirardelli Square, Fisherman's Wharf and just a couple blocks from the Big Bus station. Breakfasts were good and definitely saved money not paying for that every day! They are strict about the breakfast cutoff.

Good

It's a charming, well-maintained older California building. We stayed in a room overlooking the courtyard and enjoyed the quiet, the flowers and the serenity of the whole location. It's convenient for restaurants and shops, the Hop-on/Hop-off tour bus, and there's even a 24-hr Walgreens close by. We're very happy to have found a hotel in San Francisco we want to return to.

Food options are quite less. It can be improved Bed are not very hygienic but not bad as well

Their guest service is a 20/10. I called earlier in the week to ask about arriving early and parking. They were gracious and accommodating, saying we could check into our room if it was ready when we arrived. On arrival, the doorman (shamefully I didn’t get his name) was welcoming, friendly and efficient. I had injured my knee a couple of days earlier and was on crutches and he did everything he could to help me. At the front desk, Jared and Dominique were warm, welcoming, professional and...

The hotel is very close to SFO and has a free shuttle. We stayed one night so we could quickly get to the airport the following morning. You could hear the airplanes take off, but it wasn't so bad that we couldn't fall asleep after a long day of adventures. Our room faced the airport so it was probably even a little louder than on the other side of the hotel. The hotel is very modern and clean. It was recently renovated or new. The room had a ton of space for our bags (4 of us in our...