American Falls Tours

There is an even-numbered wing and an odd-numbered wing in the hotel with two different sets of elevators- it would be nice to be told that when you check in! I couldn’t find my room at first - thought I was going crazy! I’m walking down the corridor room 107, 109, 111 where the hell is room 110? - wrong wing. Also a huge part of customer service is understanding your customer- I drove 7 hours from Boston, arrived at 3:30pm exhausted - only to be told check in time is 4pm! - and was strictly enforced- it’s just not a great welcome for the first time visitor - apparently all the cleaning staff finish cleaning all the rooms at precisely 4pm - not a minute earlier! But the bedroom was beautiful 15 ft ? If you pull into the (free) Ceilings clean, quiet, the coffee is great you can feel the history in the building and they’ve done an amazing job of remodeling and renovation it truly is beautiful. Now I understand the layout and the “ boutique hotel” mindset better, I might stay there again.

The bartender was great and getting to chat with other guests at the billiard/bar room was fun. Breakfast was great, though we only got to enjoy it one morning of the three we booked because of early events we had and breakfast wasn’t open yet. The rooms were cozy and bathrooms modern. Mattress could stand to be replaced. Our only complaint was having to pay for the third night when we had to check out a day early, even though we told them on Friday at check in that we would have to check out on Sunday instead of Monday. They claimed it had to be 48 hours in advance, when we did tell them 48 hours before check in would have been for a new guest on Sunday.