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"Check-in was very quick since I did pre-check-in online. When the room either next door to us turns on the water in the bath, it sounds like an alarm in our room. There is brown stuff all over the floor behind the toilet. The vent in the bathroom ceiling has a broken cover so it's just a gaping moldy hole. The water pressure in the shower is excellent. The bed is very firm. The breakfast was good but would like black tea that isn't earl grey (English breakfast would be good) All surfaces needed to be cleaned. Giving us a bag of ice due to the ice machine not working was very nice. Staff was very nice. "

"The hotel was clean, well maintained, and the staff was super friendly! We will Definately be back again! "

"Nice place to stay, very conveniently located."

"T"

"perfect, a great place for overnighting in El Paso"

"No. "

"Very nice Hotel that’s beautiful inside and out. Bar is a focal point for sure with nice drinks and food."

"Check in was terrible. Front desk staff rude. Room was not ready at check in. Staff left me standing around waiting to be checked in but never said to come back after room was ready. I overheard another lady try to check in with someone else and she actually told that guest sorry and offered the bar or food as an option while waiting. The lady helping me was typing like she was checking me in but after standing there for 10 minutes and me asking her if she was almost done with my information she got rude and said i can’t check you in until room is ready. She could have said that from the beginning. Very poor service "

"I had to paid full price of $311.19, they did not acknowledge the reserve $97 plus $ 17.89 down payment I made through "