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Seasonal outdoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Combined shower/tub, designer toiletries, hair dryer, towels

Guest reviews

3.9 out of 5 Good
989 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air Conditioning
Restaurant
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationAsheville Masonic Temple1 min walk
Popular LocationThomas Wolfe Memorial3 min walk
Popular LocationBlack Mountain College Museum3 min walk
AirportAsheville, NC (AVL-Asheville Regional)18 min drive

Choose dates to view prices

  • Room, 2 Double Beds, Non Smoking

    4.2/5 guest room rating

    Room amenities

    • 475 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking

    4.1/5 guest room rating

    Room amenities

    • 475 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking

About this area

Asheville

Located in Asheville, Four Points by Sheraton Asheville Downtown is in the city center and near the airport. Shoppers can check out Asheville Outlets, while everyone can enjoy the natural beauty of Biltmore Estate and North Carolina Arboretum. Colburn Earth Science Museum and Pack Place Education Arts and Science Center are also worth visiting. Kayaking and rafting offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and hiking/biking trails nearby. Guests appreciate the hotel's central location.
Visit our Asheville travel guide
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Popular Location

What's nearby

  • Asheville Masonic Temple - 1 min walk
  • Thomas Wolfe Memorial - 3 min walk
  • Black Mountain College Museum - 3 min walk
  • Pack Square - 5 min walk
  • Vance Monument - 6 min walk

Getting around

  • AirportAsheville Regional Airport (AVL) - 18 min drive

Restaurants

  • Chop House — 1 min walk
  • Mela — 3 min walk
  • Bouchon — 4 min walk
  • Over Easy Cafe — 4 min walk
  • The Green Sage Coffeehouse & Cafe — 5 min walk

About this property

Four Points by Sheraton Asheville Downtown

3-star Asheville hotel in Downtown Asheville, walk to Pack Square
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. All 150 rooms offer free WiFi, coffee makers, and TVs with satellite channels. Other amenities available to guests include free weekday newspapers, free local calls, and free bottled water.
Four Points by Sheraton Asheville Downtown offers 150 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitization guidelines of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 10.00 per night
  • RV/bus/truck parking
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee weekends 7:00 AM–9:30 AM: USD 10-15 per person
  • 1 restaurant
  • 1 bar

Things to do

  • Seasonal outdoor pool
  • Volleyball

Family friendly

  • Dry cleaning service
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference space (2400 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 45-inch TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 22 to May 24:
  • Swimming pool
The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Dogs and cats only
2 per room (up to 75 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)
  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to August
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Four Points Asheville Downtown
Four Points Sheraton Asheville Downtown
Four Points Sheraton Hotel Asheville Downtown
Sheraton Asheville Downtown
Four Points Sheraton Asheville Downtown Hotel
Asheville Sheraton
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel Asheville
Asheville Four Points
Four Points by Sheraton Asheville Downtown Hotel
Four Points by Sheraton Asheville Downtown Asheville
Four Points by Sheraton Asheville Downtown Hotel Asheville

Frequently asked questions

Can I cancel my reservation for free at Four Points by Sheraton Asheville Downtown and receive a full refund?
Yes, Four Points by Sheraton Asheville Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Four Points by Sheraton Asheville Downtown cancellation policy on our site for more details about any exclusions or requirements.
Does Four Points by Sheraton Asheville Downtown have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–9:00 PM.
Is Four Points by Sheraton Asheville Downtown pet-friendly?
Yes, Four Points by Sheraton Asheville Downtown allows cats and dogs (limit 2 per room) with a maximum weight of up to 75 lbs per pet. There's a deposit of USD 75.00 per stay and a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.
How much is parking at Four Points by Sheraton Asheville Downtown?
Self parking is available for USD 10.00 per night.
What time is check-in at Four Points by Sheraton Asheville Downtown?
Check-in is from 3:00 PM–anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Four Points by Sheraton Asheville Downtown?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Where is Four Points by Sheraton Asheville Downtown located?
Located in Downtown Asheville, this hotel is within a 10-minute walk of Asheville Masonic Temple and Pack Square. The Orange Peel and Biltmore Estate are also within 3 mi (5 km).
3.9
Good
5 - Excellent
310
4 - Good
388
3 - Okay
182
2 - Poor
78
1 - Terrible
31

4.1/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was nice but they did give my room to someone else. I was given
Stayed 2 nights in Oct 2020

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
COVID compliant. Within walking distance to downtown restaurants.
Stayed 2 nights in Oct 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & friendly people. Hotel was central to everything we visited. Loved the area & loved seeing the beautiful mountains!
Stayed 3 nights in Sep 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
My stay was very nice and the beds are super comfortable. For a Four Points Sheraton the building was kind of old. Upon entering the building there was a sign for masks to be worn but I noticed housekeeping wearing their masks under their nose and under their chin.
Stayed 2 nights in Aug 2020

4/5 Good

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very welcoming and helpful after a long drive! Hotel was easy to navigate.
Stayed 1 night in Jul 2020

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