7.4/10 Good! (3,741 reviews)
The nicest thing I can say about this property is that it has great potential. It is old and very tired. Upon entering the main lobby, the smell of cigarette smoke was so overwhelming it was obnoxious. Second, there were two people at the check-in desk and about 15 people in line. Finally, a third person from the back began checking people in. I requested an upgraded room and was charged $50/night for a "suite" with "river view". I am not being mean when I say the beds were the most uncomfortable we've ever experienced. The river view was a disappointment. I was never issued my Caesars rewards card and lost all my points for our room and dining. The restaurant selections were good and the waitstaff was very friendly and accommodating. The hallways are not air conditioned so by the time you get to your room - you need a shower. The gift shop selections were very disappointing, as well. The morning after we checked in, half the lobby was blocked off for some kind of construction. DOGS everywhere! We ended up losing money on our second night because we left a day early. We explained our situation and were not offered any kind of future discount or refund. Very disappointed, overall. Do better, Harrah's!
Reviewed on Sep 16, 2026
