"Regular cleaning, room a little dirty, there was not enough shampoo or conditioner, elevator smelled of mold. I couldn't enjoy the pool, they didn't let water in my personal pomo and I can't drink any water. My handle broke, they didn't want to replace it and I had to walk around with the broken handle in my wallet. At the bar on Friday, April 10, a worker went to the family group in bad shape to demand the ID without showing up and without explaining why. My husband and I had the ID left in the room and we went to look for it when we returned they treated us like criminals, security guards were waiting for us, the manager and the worker again in bad shape. I lost time and money on this trip, it's very painful because on other occasions I've had better experiences from this resort"
