Find Hotels with a Pool in Bergen, NY

"Ok stay"

"I had booked a king room but was given a double queen. The door to the room was out of alignment so you had to shoulder it open and closed. The shower handle to regulate temperature was loose so you had to hold onto the handle with one hand and wash with the other. That was quite a scene. The front desk sent the maintenance man to the room but he was unable to solve either issue. He said he would document my situations"

"Great service"

"The night manager was wonderful and very responsive. She personally came to remedy the problem. Here is what happened...We checked in late to our room and unfortunately, housekeeping didn't clean our room. When my son was getting ready to go to sleep, he noticed the sheets were soiled. We also noticed that used towels were still hanging from the hooks."

"Only stayed at the property for one night. Everything was perfect, breakfast was good,etc. Will definitely stay at the property again soon."

"I was overcharged. I paid through the hotels app and then the facility charged my card again. When I contacted the facility I kept getting past over to the next shift with no resolution. Also I texted the facility and no response back. First room we were put in there was no electricity in the room. Second room I was moved to there was feces in the toilet. There were also mice in the lobby. I would not recommend staying here."

"The hotel was clean, quiet and had a geeat breakfast "

"Very friendly staff, even at 12:30am. Our bathroom was a very tiny toilet+tub room with the sink in the main bed area, was ok for us, but would be impossible to get ready if one of you was still sleeping. Nice sheets, very tall beds. The condition issues were all just maintenance, cleanliness was good. The toilet paper holder and toiletry holders were both broken. "

"I was worried about negative reviews but hoped these were from people that are hard to satisfy. I was very wrong. The filthiest and dirtiest property we have ever stayed at. Cannot believe it was the Hyatt brand. Stained carpets everywhere - room and common areas, stains on sheets and bedding. Basically a dirty room that was lightly surface-cleaned. Simply disgusting. Paper-thin wall. Overall, a terrible property in dire need of many improvements. This was our first trip, with many more to come to Rochester and will never stay there again. T"