Big Bear Lake Castle Hotels

"The expedia site indicates that breakfast is included in a stay on this property. This seems not to be the case. There is an attached restaurant, which is under separate management, and during our stay there they did not open for breakfast (although we had been told that breakfast would be available there from 7:00 AM."

"It was great place but the tv was hard to operate remote did work too well and providor spectrum was not the greatest"

"Clean, comfortable close enough to get anywhere you want to and yet far enough to be comfortable and quiet. "

"Close by everything, friendly staff & studio room jet tub was great. "

"I loved this property and will certainly return next time I visit Big Bear! That said, they were definitely unstaffed which led to some not so great service. When we first arrived at 7pm we had to wait almost an hour to check in because the front desk agent was on her dinner break. I totally understand everyone needs a break but there should definitely be a manager to cover breaks! It was a Friday night and the property was definitely busy. Then when we got to the room, the keypad didn’t work so we had to call and get that sorted out. Then I tried to get a breakfast sandwich and was told that the employee who makes them called out sick and no one could cover. It just seemed so odd to me that twice in a two night stay it was clear that they need more help. That said, the property was beautiful, the rooms very clean and nice and the food was delicious! "

"Excellent stay by the lake"

"Fast service. Clean room. Eaay check in and out."

"Was beautiful Loved everything about this hotel !!!!"

"This was an August visit, so the weather was on the warm side (not hot). It would have been nice to have a/c to sleep better at night. The furniture is very dated but in decent shape and the room was clean. A small coffee place is within easy walking distance across the street. I consider it a good value and would stay there again. I recommend it to others if you do not need anything fancy."