“Check-in was quick, easy, and the woman that checked us in was cheerful and helpful. Our room was missing silverware, had stained carpet, and black mildew or mold at the bottom of the shower. The stove was rusty. The most disgusting thing was the half cookie or crisp my husband found in our bed. I notified management using the same method they used to contact me with the check-in process. I got no response. (I still have had no response and we've moved on) Posted in our room and on the……
“We didn't have a great experience. We checked in with someone on a video screen. I understand having this for safety late at night in some locations, but I had to use it in the afternoon while it was light out. There was a man at the counter when I walked in, but he looked at me and walked away. When we entered our room, there was blood on the toilet seat. The window was cracked open with a stick in it. The TV took a long time to warm up and work properly. The shower needs to be refinished or……