- Disliked: Cleanliness, staff & service, property conditions & facilities
Beware....the property did not look like the photos online. This property is outdated, dark, and it has limited amenities. The quality of the food and drinks were very poor. It was definitely not worth the money. We paid the same amount for a much, much better resort down the street, as we checked out early due to the poor experience. The staff would not honor the resort credit promised on Expedia and as soon as we checked in they tried pressuring us into sitting through a timeshare presentation. I definitely would not recommend this resort! Expedia has not been helpful at all with the cancellation process, I’ve contacted them everyday and I get the same story they can’t get in contact Hard Rock. I’ll never book through Expedia again all around bad experience!!!!