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Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Guest reviews

4.3/5 Excellent
999 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air Conditioning

Map

Explore the area

Popular LocationAquaworld9 min walk
Popular LocationCancun Interactive Aquarium2 min drive
Popular LocationMaya Cancun Museum3 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive

Choose dates to view prices

  • Deluxe Room

    3.5/5 guest room rating

    Room amenities

    • 430 sq ft
    • Resort view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Room
  • Deluxe Gold two double beds, lagoon view

    4.1/5 guest room rating

    Room amenities

    • 430 sq ft
    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Gold two double beds, lagoon view
  • Deluxe Platinum king bed, ocean view

    3.8/5 guest room rating

    Room amenities

    • 419 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Platinum king bed, ocean view
  • Deluxe Diamond, Ocean View

    4.5/5 guest room rating

    Room amenities

    • 430 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Diamond, Ocean View
  • Deluxe Family, lagoon view

    3.9/5 guest room rating

    Room amenities

    • 763 sq ft
    • Lagoon view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsDeluxe Family, lagoon view
  • Deluxe Platinum, two double beds, ocean view

    4/5 guest room rating

    Room amenities

    • 430 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Platinum, two double beds, ocean view
  • Deluxe Gold king bed, Lagoon view

    4.1/5 guest room rating

    Room amenities

    • 419 sq ft
    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Gold king bed, Lagoon view
  • Rock Suite Platinum 2 Bedroom

    3.6/5 guest room rating

    Room amenities

    • 1065 sq ft
    • Ocean view
    • Sleeps 6
    • 1 King Bed and 2 Queen Beds
    More detailsRock Suite Platinum 2 Bedroom
  • Rock Royalty Level- Deluxe Platinum

    4/5 guest room rating

    Room amenities

    • 430 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRock Royalty Level- Deluxe Platinum
  • Deluxe Room, 1 King Bed (GOLD-PURE)

    5/5 guest room rating

    Room amenities

    • 430 sq ft
    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed (GOLD-PURE)
  • Deluxe Room, 2 Double Beds (Gold- Pure)

    Room amenities

    • 430 sq ft
    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds (Gold- Pure)
  • Rock Suite Platinum, Ocean View

    Room amenities

    • 1065 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Queen Sofa Bed
    More detailsRock Suite Platinum, Ocean View

About this area

Cancun

Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Cancun's Zona Hotelera neighborhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Traveling with kids? Consider Dolphin Discovery and Ventura Park Cancun. Spend some time exploring the area's activities, including golf lessons and golfing.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Aquaworld - 9 min walk
  • Cancun Interactive Aquarium - 2 min drive
  • Maya Cancun Museum - 3 min drive
  • Iberostar Cancun Golf Course - 4 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • The Market — 1 min walk
  • Frida — 1 min walk
Questions about this property?Find answers

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. All 601 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy private spa tubs, and other standard amenities include free minibar items, balconies, and LCD TVs.
Hard Rock Hotel Cancun - All Inclusive offers 601 accommodations with private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures.

All inclusive details

All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking
  • Limited parking spaces
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7 AM–11 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 6 restaurants
  • 2 swim-up bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Things to do

  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Playground
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Outdoor pool
  • Playground

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center (16408 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private spa tub
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from noon - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding

Property payment types

American ExpressDiners ClubMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

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Frequently asked questions

Can I cancel my reservation for free at Hard Rock Hotel Cancun - All Inclusive and receive a full refund?
Yes, Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel Cancun - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?
As of Jul 12, 2020, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Jul 13, 2020 start from $315, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from noon–5:30 AM. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 60 per person, one way, applies.
Is this hotel all-inclusive?
Some rate plans available at this property are all-inclusive.
Where is Hard Rock Hotel Cancun - All Inclusive located?
Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Aquaworld, Cancun Interactive Aquarium, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for Hard Rock Hotel Cancun - All Inclusive

4.3
Excellent
5 - Excellent
615
4 - Good
216
3 - Okay
85
2 - Mediocre
46
1 - Poor
37
4.4
Cleanliness
4.5
Service and Staff
4.2
Amenities
4.3
Property condition

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities

Beware....the property did not look like the photos online. This property is outdated, dark, and it has limited amenities. The quality of the food and drinks were very poor. It was definitely not worth the money. We paid the same amount for a much, much better resort down the street, as we checked out early due to the poor experience. The staff would not honor the resort credit promised on Expedia and as soon as we checked in they tried pressuring us into sitting through a timeshare presentation. I definitely would not recommend this resort! Expedia has not been helpful at all with the cancellation process, I’ve contacted them everyday and I get the same story they can’t get in contact Hard Rock. I’ll never book through Expedia again all around bad experience!!!!

Stayed 5 nights in Jul 2020

2/5

  • Disliked: Cleanliness, amenities, property conditions & facilities

Beware....the property did not look like the photos online. This property is outdated, dark, and it has limited amenities. The quality of the food and drinks were very poor. It was definitely not worth the money. We paid the same amount for a much, much better resort down the street, as we checked out early due to the poor experience. The staff would not honor the $1,500 resort credit promised on Expedia and as soon as we checked in they tried pressuring us into sitting through a timeshare presentation. I definitely would not recommend this resort!

Stayed 4 nights in Jul 2020

4/5 Good

  • Liked: Cleanliness

Everything was clean and nice but food needs to be better and restaurants took forever.

Stayed 4 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property wasn't operating fully due to Covid but even so, we had an amazing experience. We will definetly be back. We have stayed at multip all-inclusive resorts and this one was by far our favorite. The rooms were large and clean, all services were amazing. Make a point of getting spa services. The services are top notch!

Stayed 7 nights in Jun 2020

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Had an amazing time. Few restrictions because of Covid-19 but the staff did an amazing job accommodating us the best they could.

Stayed 5 nights in Jun 2020