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Expedia Verified Reviews
Excellent!
4.4 of 5 guest rating
Room type What's included Nightly price per room Book
Rock Suite Platinum, Ocean View
1,065 square feet
1 King Bed and 1 Queen Sofa Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Other room types
Deluxe Gold king bed, Lagoon view
430 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room
430 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Rock Suite Platinum, ocean view
Room with view
1,065 square feet
1 King Bed and 2 Queen Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Deluxe Diamond king bed, ocean view
Room with view
430 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room, 1 King Bed (GOLD-PURE)
430 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Gold two double beds, lagoon view
430 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Deluxe Platinum, two double beds, ocean view
Room with view
430 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Deluxe Platinum king bed, ocean view
Room with view
430 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Rock Royalty Level- Deluxe Platinum
Room with view
430 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Room, 2 Double Beds (Gold- Pure)
430 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Deluxe Family, lagoon view
763 square feet
1 King Bed and 2 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price

Get an overview of this hotel
4.5-star beach resort with a full-service spa

Popular property highlights

Breakfast included
Free valet parking
Free self parking
Free WiFi
Outdoor pool

Location

Nestled on the beach, this Hotel Zone resort is within 3 mi (5 km) of Ballenas Beach, La Isla Shopping Mall, and Delfines Beach. El Rey Ruins is 2.2 mi (3.5 km) away.

Resort Features

Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Room Amenities

All 601 rooms boast private spa tubs and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are LCD TVs with satellite channels.

Languages Spoken

  • English

Show all languages

Hard Rock Hotel Cancun All Inclusive

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Hotel Amenities

Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 6 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hard Rock Hotel Cancun All Inclusive is a smoke-free property.

  • Express check-in
  • Elevator/lift
  • Fitness facilities
  • Children's club
  • Business center
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Outdoor pool
  • Computer station
  • Conference space size (meters) - 1524
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Conference center
  • Gift shops or newsstand
  • Shopping on site
  • Outdoor tennis court
  • Pool umbrellas
  • Airport transportation
  • Parking (limited spaces)
  • Total number of rooms - 601
  • Number of floors - 12
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Number of bars/lounges - 4
  • Number of poolside bars - 2
  • Full-service spa
  • Number of swim-up bars - 2
  • Beach umbrellas
  • Billiards or pool table
  • Conference space
  • Free breakfast
  • Spa treatment room(s)
  • Grocery/convenience store
  • Tours/ticket assistance
  • Meeting rooms 4
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Babysitting or childcare (surcharge)
  • Health club
  • Children's club (free)
  • Smoke-free property
  • Supervised childcare/activities (free)
  • Children's pool
  • Spa services on site
  • Number of restaurants - 6
  • Conference space size (feet) - 16408
  • Beach towels
  • Television in common areas
  • Wedding services
  • Arcade/game room
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Room Amenities

Hard Rock Hotel Cancun All Inclusive offers 601 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Phone
  • Turndown service
  • Free bottled water
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • Private spa tub
  • Number of bathrooms - 1
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Room service (24 hours)
  • Free WiFi
  • Blackout drapes/curtains
  • Desk
  • In-room climate control (air conditioning)
  • Slippers
  • Premium bedding
  • Shower only
  • Balcony
  • Minibar (stocked, free items)

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.

The Market - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to Do

An outdoor tennis court and a health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing nearby
  • Basketball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Up to 3 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Limitless All-Inclusive

Book a stay September 15, 2018-December 31, 2019 in any room or rate category for travel January 6, 2019-December 21, 2020 and receive access to Rock spa treatments, beauty salon services, romantic dinners, photo bundles, and much more.


Full details provided at check-in. A 25% service fee will apply for all individual services. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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