Best Resorts in Puerto Morelos

"We had such an amazing time at this resort. The food was the best I’ve ever had at an all inclusive tea"

"We had a nice vacation at Sensira but the check in process took hours and the front desk staff wasn’t very friendly. We also didn’t like that there was a $12 fee every time you order room service, as this has never been a thing at other all inclusive resorts we have stayed at. Our room phone was broken and didn’t work the entire time so that made it difficult to call the front desk if we needed anything. The staff were friendly overall, especially the pool and waiter staff. We unfortunately witnessed a near drowning and the lifeguard on duty performed life-saving measures so we were grateful that Sensira had lifeguards on duty that were obviously well-trained! The food at the buffet could have been better and they kept running out of things, which was just inconvenient. The food at the steakhouse and the Italian restaurant was really good. Overall, our vacation was fun but we wouldn’t stay at Sensira again. "

"If you're looking for a place where the vibes are high, the drinks never stop, and there's always something fun going on...THIS IS IT. (We highly recommend Aquafit: it's a high energy dance party in the pool to get your heart rate up.) My girlfriends tried the spa experience and said it was one of the best they've ever had. The staff made the experience, the food options were endless, and everything was spotless. We're already dreaming about going back! "

"We upgraded to a family suite, which was clean, nice, and conveniently located close to most amenities. Unfortunately, we were unable to book any of the specialty restaurants. We tried two lunch buffets: one was good and the other just okay. Food quality was inconsistent, with some items appearing pre‑cooked and reheated. Service was mixed: some staff were friendly and helpful, while others seemed disengaged and unhappy to be there. Alcohol options were mid‑tier at best, so if you have specific brand preferences, it’s worth checking ahead of time. The pools were nice, and the kids especially enjoyed the high jump and slide. The beach and ocean were not usable during our stay due to heavy seaweed, and the smell from the rotting seaweed was unpleasant. At night, the outdoor air‑conditioning units produced noticeable fan noise, though it did not affect sleeping inside the room. The resort sprayed for mosquitoes, but bites still varied by person. The resort uses room cards and towel cards and charges $40 for any lost towel card, which feels outdated but may help offset costs. Our biggest issue was with the resort credits. Our Expedia package included $300 per room, but we only received $450 total for two rooms instead of $600. After some pushback from the resort staff, we dropped the issue. We were only able to use $60 of the credits towards two massages and later heard Costco offers better resort credit packages."

"Good"

"Not a beach resort due to seaweed but pools service and food were outstanding."

"They oversold the hotel they put me in the back of the hotel where I couldn’t see anything but bushes the staff was rude. I could never get a dinner reservation at any of the restaurants. Everything was already reserved the concierge no one could help us. It was not worth my money. Would I advise anyone to stay here. No, I would not."

"Exceptional Staff and Beautifully Maintained Property Overall Rating: 4/5 We had a wonderful stay at Ocean Coral & Turquesa. Here is a breakdown of our experience: • Service: The staff was absolutely amazing! Every person we encountered was friendly and went out of their way to make our stay comfortable. • Cleanliness: The hotel was very clean throughout our entire trip. • Property Condition: I’d rate the property a 4/5. While it could use some minor upgrades in certain areas, it’s clear that they are actively working on improvements. • Dining: Overall, the food was a 4/5. The buffet was a highlight with a huge variety of choices. However, our experience at the Italian restaurant was disappointing; the quality there just wasn't up to the standard of the rest of the resort. • The Beach: There was quite a bit of Sargassum (seaweed) on the beach during our visit. However, the resort staff was out there daily actively trying to clean it up, which we really appreciated. I would definitely recommend this resort for the service and cleanliness alone!"

"Kids Club at this resort is a 10/10 Staff are great and programing is excellent. Lots of outdoor time in shaded areas"