First I would say most off the staff was friendly, my main issue was, purchased a swim up pool room and never used it because the pool was ice cold. I called the front office several times and even spoke to staff member at the main pool area . I was told there was no warming pool system or they would send maintenance. finally on my last day we decided to touch other people swim up pool and notice it was WARM, were thinking maybe it was a better location, until we spoke to a few people who was on our same location who was given the option to move because the pool was so cold . Now i'm upset at this point. I went to the office explained it to them what happened and all they can say they have no records of me calling, I'm telling you I called why would I lie. I paid extra for a swim up pool and never used it. I spoke to Alberto whos a manger who kept telling me the same thing , he offered me nothing to fix the situation he even confirmed the pump to warm the pool was broken, if you guys knew this why would book out those rooms. So at this point I was so frustrated I asked to speak to someone else , which was Mireia the room division manager again nothing all she did was made up excuses. To be honest I felt I was being treated differently because the people we met was of a different race and management didn't care at all. On top of it all half of the resort spells like sewage and I had all type of flies in my room. I would never go here again its not worth the money .
