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Riu Palace Costa Mujeres-All Inclusive

Photo gallery for Riu Palace Costa Mujeres-All Inclusive

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Palace Costa Mujeres-All Inclusive

Riu Palace Costa Mujeres-All Inclusive

4 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400

Explore the area

  • Popular LocationPlaya Mujeres Golf Club6 min drive
  • Popular LocationMujeres Beach7 min drive
  • Popular LocationPunta Sam Ferry Terminal14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)37 min drive

Choose dates to view prices

About this area

Costa Mujeres

Located in Costa Mujeres, Riu Palace Costa Mujeres-All Inclusive is on the beach. Las Americas Cancun Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach. Traveling with kids? Consider Dolphin Discovery, or check out an event or a game at Fernando Toro Valenzuela Stadium.
Visit our Costa Mujeres travel guideOpens in a new window
Map

What's nearby

  • Playa Mujeres Golf Club - 6 min drive
  • Mujeres Beach - 7 min drive
  • Punta Sam Ferry Terminal - 14 min drive
  • Isla Mujeres Ferry Terminal - 88 min drive
  • Norte Beach - 97 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive

Restaurants

  • Spaces — 1 min walk
  • Zarape — 1 min walk

About this property

Riu Palace Costa Mujeres-All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Riu Palace Costa Mujeres-All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 670 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and flat-screen TVs with satellite channels. Other amenities available to guests include 24-hour room service, minibars, and separate bathtubs and showers.
Riu Palace Costa Mujeres-All Inclusive offers 670 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a complimentary water park and a 24-hour health club. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants and 1 coffee shop/café
  • 2 swim-up bars, 2 poolside bars and 6 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Access to nearby outdoor pool
  • Boat tours
  • Evening entertainment
  • Free water park access
  • Full-service spa
  • Kayaking
  • Playground
  • Scuba diving
  • Snorkeling
  • Steam room
  • Water skiing

Family friendly

  • 5 outdoor pools
  • Access to nearby outdoor pool
  • Babysitting/childcare (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Turndown service

Similar properties

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Costa Mujeres
Costa Mujeres
All-Inclusive Resort
All-Inclusive Resort
Guest rating 4+
Guest rating 4+
Family friendly
Family friendly
Free WiFi
Free WiFi
Parking included
Parking included
4 star
4 star

Policies

Check-in

Check-in from 4:00 PM - 11:30 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 488 out of 752 reviews
5 - Excellent 65%
Rating 4 - Good. 137 out of 752 reviews
4 - Good 18%
Rating 3 - Okay. 74 out of 752 reviews
3 - Okay 10%
Rating 2 - Poor. 31 out of 752 reviews
2 - Poor 4%
Rating 1 - Terrible. 22 out of 752 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second Riu we’ve stayed at. The resort was clean and modern. The views were amazing. We booked the room with the private pool and it was amazing!! It was nice to be able to get away from everyone when we wanted to still hang out in a pool. The property was always cleaned and well kept. The beach was amazing. The food was great with exception of the steakhouse…skip it. Not worth it. If you’re looking for a place to stay…I’d definitely recommend it.
Stayed 6 nights in Oct 2021

4/5 Good

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was good except housekeeping. My room was not cleaned properly, my bed sheets wasn't even changed ones for 7 days stay.
Stayed 7 nights in Oct 2021

4/5 Good

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite had a private pool which added to the beautiful view in addition to the charm of the room itself. The property was gorgeous and extraordinarily maintained. The only thing that would have made it perfect was that although drinks were plentiful in our room we didn’t always have glasses, and we only had one card to order room service, even after calling to request more. Food overall was great with many options. Staff was very friendly and attentive. Would definitely return!
Stayed 6 nights in Oct 2021

1/5 Terrible

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I don’t even know where to start I have been in cancun for years we go every year and this was so far the worst experience ever to start I requested a kind bed and I got two beds when a called the front desk they told me that’s the only rooms available cuz they’re were booked not even an I SORRY..THE CLEANING ON THE ROOM IS BAD they don’t change the sheets and I know cuz my baby accidentally pee and I noticed the pee stains after they “clean” the first day my feet went black thats how dirty the floor was also the room smelled like mold the shower has mold on the six night we spent there the shower wasn’t touched I call the front desk and they sent someone over and all they did was change the sheets by the floor stayed the same I also requested a crib for my baby so instead I got a portable corral with no mattress al all they gave me a red blanket as a mattress witch smelled dusty a regular big bed sheet and a small pillow I called again to front And I was told the same that’s all they had SO my baby was bite by a tick and I’m pretty sure it was from the crip or something in the room by the fourt night the housekeeping got worse and worse and we always tips the person I felt like they didn’t care about anything and the last time I complained they offered me a reservation on one of the restaurant witch don’t need reservations by that time we already visited all IIm never coming back don’t waste your money JUST GO to blocks away to the MAJESTIC
Stayed 6 nights in Oct 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me gustaría que el trato fuera igual para todos los clientes se vio preferencia en los estranjeros
Stayed 4 nights in Oct 2021