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Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property
Guests dive into adventure with kayaking and water sports, or simply relax poolside where sun loungers and swim-up bars create the perfect retreat

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Hotel Riu Palace Costa Mujeres - All Inclusive offers crystal-clear waters, white sand beaches, and modern comforts. Enjoy five outdoor pools, Renova Spa treatments, and six international restaurants. Attentive staff arranges nearby water activities like scuba diving.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Riu Palace Costa Mujeres - All Inclusive have a pool?

Yes, this property has 5 outdoor pools.

Is Hotel Riu Palace Costa Mujeres - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Costa Mujeres - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Palace Costa Mujeres - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Costa Mujeres - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, aerobics classes, and more.

Where is Hotel Riu Palace Costa Mujeres - All Inclusive located?

Nestled on the beach, this Costa Mujeres Resort Strip property is within 6 mi (10 km) of Playa Mujeres Golf Club, Mujeres Beach, and Punta Sam Beach. El Niño Beach and Punta Sam Ferry Terminal are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.4

Cleanliness

9.0

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 815 out of 1348 reviews
Rating 8 - Good. 284 out of 1348 reviews
Rating 6 - Okay. 159 out of 1348 reviews
Rating 4 - Poor. 42 out of 1348 reviews
Rating 2 - Terrible. 48 out of 1348 reviews

Reviews

Verified

10/10 Excellent

Slemp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great customer service, Miriliana did an amazing job keeping our clean
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Jessica Katelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, fun, gorgeous beach
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

SIMONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was by far the best Riu er ever stayed at , great food, beach area absolutely gorgeous, everything so closed and convenient.
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Leonardo Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice well located
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Samuel L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to stay at with kids.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, nice variety in the restaurantsand plenty of things to do
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly the workers
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

HAOHAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They cleaned room well, and staffs very nice, pools beautiful, bars it’s awesome
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU PALACE COSTA MUJERES is the perfect resort to spend your vacation for all adults as well as for children. Our vacation was stellar from check-in to check out.
Stayed 14 nights in Mar 2026
Verified

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service People so Friendly they take care of us excellent
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ryan Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Food was great with so many options. Pools were perfect.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was super easy to find and the staff were all super helpful and kind, food was always delicious and lots of options
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time during our trip to Rui Palace Costa Mujeres the pool, stall , entertainment, bar etc were very good the food was fair lots of selections to choose from and the buffet was good
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jim

Clean room and nice customer service
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Food, very clean installation Amazing place for go out!!!
Stayed 9 nights in Feb 2026
Verified

8/10 Good

Maria Del Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was good
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They only thing is they need more entertainment, but everything else is amazing
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Bodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort, ideal for families with kids. Pools are great, beaches nice but waves a bit choppy. Shows and kids activities are amazing. Restaurant food is just OK. Nice variety but still resort food. Could do with more waiters but overall lovely experience. Water park next door has lovely slides for the kids!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

sevdije

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Best staff, food and cleanliness!
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for a relaxing vacation away from Cancún’s urban “Zona Hotelera”. However, if you’re into pool parties, you can also get a free shuttle to attend daytime events in other RIU hotels.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Cherise

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. All the staff were very pleasant and made sure our stay was a great experience. The pool and beach side events were super fun and the staff were engaging and making sure everyone was enjoying their time.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Kaylie Ann

Liked: Cleanliness, amenities, property conditions & facilities
Amenities were amazing. The staff was friendly and always kept the room clean.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice , clean . The only thing I didn’t like about it was the pools on the property where a little small for the size of property considered it was at full capacity.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities
very clean, great service, friendly staff. Great food.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sara Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, room wonderful
Stayed 7 nights in Jan 2026