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The hotel itself and accommodations were wonderful, however the night manager should not be in costumer service. He was rude, dememing to myself and other staff, and does not conduct himself in an appropriate manner. Due to his service I will most likely not stay here again.
Amanda
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Thank you for your review. We are sorry you did not enjoy your stay. However, you should have checked the pet policies and charges before bringing your pet.
The vending machines were not in operation, they didn’t think to let us know when we checked in… we had to purchase warm bottles of water for 2.50 a bottle
Jean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your review! Yes are soda machine was emptied due to we are getting a new company. We apologize for the inconvenience. We do have very cold water for free in the lobby 24 hours a day,
6/10 Okay
Nicole
Traveled with family
Apr 16, 2024
Liked: Staff & service
Friendly staff
Nicole
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your review! We would like to hear what we could have done better to make your stay great.
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again on your next visit.
6/10 Okay
Deborah
Apr 5, 2024
Deborah
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit.
6/10 Okay
Deborah
Traveled with family
Apr 5, 2024
Disliked: Amenities
Same breakfast food
Deborah
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for your review! We are sorry you did not enjoy our breakfast. We are limited service but always have a type of egg, sausage and potato along with all our other offerings.
10/10 Excellent
Dan, Norridge
Apr 3, 2024
Dan
Stayed 1 night in Mar 2024
Response from General Manager on Apr 26, 2024
Thank you so much for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit.
The gentleman that checked me in is sooo sweet! He was very personable and when I brought the luggage cart back, he came and got it from me to put away. I walk with a cane and he didn't want me to have to walk all that way! He also brought me a couple of coffee filters when I explained that we forgot to pack some!!
Sandra
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your kind review! We are pleased that you enjoyed your stay with us and our great customer service. We look forward to seeing you again soon.
6/10 Okay
Deborah
Traveled with family
Mar 21, 2024
Need better breakfast
Deborah
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what we could have done better to improve your stay.
6/10 Okay
Lyudmyla
Mar 16, 2024
Liked: Staff & service
Breakfast was great, but property itself not so clean.
Lyudmyla
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us.
8/10 Good
Chacko
Traveled with family
Mar 15, 2024
Liked: Cleanliness, staff & service
Front desk staff were very friendly and enjoyed the free breakfast
Chacko
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.
10/10 Excellent
Genesis
Mar 12, 2024
Genesis
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.
2/10 Terrible
Caitlin
Mar 12, 2024
Caitlin
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your review! We would like to hear what we could have done better so your stay was perfect. Please feel free to reach out to me to let us know.
Thank you for your review! We would like to know what we could have done better to make your stay better. That is our goal!
6/10 Okay
Maria
Mar 9, 2024
Liked: Cleanliness, staff & service
Everything was great. The only thing we did not like was the smell in the room. When we got home I could still smell it on all my clothes in the suitcase.
Maria
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for your review! We would like to hear what room you stayed in so we can correct the issue. Our goal is so you can have a great stay? Did you report it to the front desk so they could make it right!
6/10 Okay
Deborah
Traveled with family
Mar 8, 2024
Liked: Staff & service
Door wasn’t secure
Deborah
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Thank you for your review! Please let us know which door is not secure? Did you report the issue to the front desk. We could have addressed it immediately.
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what issues or concerns you had during your stay. Our goal is to have a great stay.
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what issues or concerns you had during your stay.So we can make it right next time.
This was a beautiful place to stay that close by a lot of areas. The staff was so friendly, and very helpful. The facility was super clean and the surrounding area was nice. We will definitely return and utilize these hotels in the future.
Amanda
Response from General Manager on Feb 29, 2024
Thank you so much for your kind review! We are so pleased that you enjoyed your stay with us and our great staff. We look forward to seeing you again on your next visit.
The property was fine. My problem was that Expedia had canceled my reservation. Fortunately, the person taking care of me was knowledgeable and helpful, getting my reservation activated again, with additional effort from me.
Terry
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for your review! I am sorry Expedia cancelled your reservation but glad the front desk was able to assist you. We look forward to seeing you again on your next visit.
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visist.
8/10 Good
Dawn
Feb 6, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I was told they don’t usually rent to people who live local. And then I was questioned about why I was staying since I live local to the hotel. Was I having a party? Was I renting it for my kids? It seemed inappropriate.
Dawn
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Thank you for your review! I am sorry you felt the front desk was inappropriate. The agent was just screening the room as we do not allow parties or renting for children. We hope you enjoyed your stay and will try us again.
Thank you for your review! We are so pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit.
10/10 Excellent
Tim
Traveled with partner
Jan 14, 2024
Liked: Cleanliness, staff & service
Rooms was nice , elevator needs a lot of updating . We just had a snowstorm in the area and parking lots have not been plowed so they are covered in snow . Staff at front desk was very nice upon checkin .
Tim
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for your review! We did a a major snow storm and the plow trucks will not come until blowing snow and wind calm down. I can assure you they did plow twice each day and salted twice each day. They did a great job at Hyatt and our hotel for how severe it was.