Columbia Mall Tours

Our stay started out rocky because Expedia had messed up our booking. We had to be on the phone with Expedia customer service for 45 minutes when we arrived just to be able to check into our room. The hotel front desk staff was patient, helpful and understanding throughout the process. Once we were finally able to go to our room, we found it to be dirty. The floors hadn't been vacuumed and the surfaces had not been wiped down. There was also hair in the bathroom in several places. It felt and looked dirty. I was able to wipe down everything and the front desk came and vacuumed the floors. Overall, staff was kind but the hotel itself does need to be better kept.