“We’ve reserved and paid for 3 rooms for over 6 months. When we arrived, all rooms on the 1st floor were full & we had to stay on the 2nd floor. There is no elevator in this hotel. We told the staff that it would be real difficult for us since we had a lot of big luggages & had to carry all luggage’s to the 2nd floor. The staff was so considerate by accommodating us with rooms upgraded to the suites which was fair for the guests.”