Disappointed in hotel
Posted Oct 27, 2016
I felt like the description given online exaggerated the cleanliness, condition, and comfort of the hotel. It was located right by the freeway, and I remember reading that it was 'tucked away'. We specifically chose this hotel because we wanted to try something new and stay away from the trendy ones. We wished we would have chose differently. The parking lot was right by a restaurant's drive thru that was busy 24 hrs. We worried about leaving our car in the parking lot and one sign said to park at our own risk. Carpet was dirty. Smell was interesting. . .like it was trying to cover up something, but not sure what. We were in a part of the hotel that seemed dirtier than other parts we walked through. The plus side--they served breakfast and I didn't realize they did. And. . .the staff was very friendly and accommodating.
Comment from Hotel Management
Nov 8, 2016 by TimbersHotel, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future