2/10 Terrible
Simone
Traveled with family
Jun 19, 2024
Disliked: Amenities
The pool was terribly dirty !!! Reported to staff the assistant chief executive at Hyatt and was told that usually corporate people stay there during there during the week and don’t use the pool and on the weekends a lot of sports teams stay so since my family stayed on a Tues . That was the reason the pool was FULL of a nasty green slime that looked like it hadn’t had chemicals in 6 months !!! Would never stay at another Hyatt again !!! If you have any problems, they will not make it right . And will come up with terrible reasons like this ….. terrible and someone like this is whom they put in charge !!!
Simone
Stayed 1 night in Jun 2024