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"Spot on. "

"We stayed in room 2 Delightful room but windows were very drafty they could do with new windows "

"Staff were pleasant. The room was clean. The shower was powerful."

"Room was spotless, well stocked, staff were lovely"

"Room was immaculate, amazing view of the zoo. Fully stocked with tea coffee and hot chocolate and jammy dodgers were a win for my son. Staff are so friendly and helpful… I put a note in my booking comments that this was a surprise from Santa brought by the elf, asked if a note could be put in the room ( did not think it would be read) There was a card from Santa on the bed when we got in the room…Christmas magic "

"Excellent "

"Very peaceful stay, considering it was Christmas party/event weekend. Excellent location, walking distance to all the attractions, pubs, bars and restaurants. The room and bathroom were perfect sizes, spotless with good lighting and extra mirrors. Love the toiletries (nice scent and no irritation). Fluffy and soft towels. Good wardrobe space with good steam iron/board. Good hairdryer. Extra coat hooks. Good seating space. Very comfortable bedding. Good room temperature. Good selection of Samsung TV channels including Sky news and Film4. Excellent tea/coffee station/ biscuit selection and love the complementary fridge items. Buffet breakfast was excellent. Excellent selection of beverages and food, cooked to perfection. All staff were friendly and polite. Extremely satisfied with our stay. "

"Wasn't my first visit and knew it would be as good as ever. If anything, the Christmas dinner had improved, it seemed larger. Room was perfect, shower was huge and easy to use. I slept like a log. Excellent breakfast too.My only criticism is the location because I don't drive but that's on me, not the hotel."

"The property was nice inside but the room we had was in the old part wasn’t very clean a lot of dust furniture tatty curtains hanging off the rail water stains on ceiling paint all flaking on the walls in the window and a lot of cold coming from the windows really bad stains on the mattress but the towels and bedding was very clean left the portable heater on all nite to keep the room warm"