“The hotel with en-suite facilities is pleasant enough and relatively conveniently located. But some of the guests who stay there leave a lot to be desired. On the day of my check in, after leaving my bags in the basement I wanted to use the lift to go back upstairs but a rather obnoxious lady who was already in the lift had to nerve to tell me to use the stairs. I don’t know who she thought she was. Please screen your guests before checking them in. Thanks.”